Content Delivery and Support Manager

We're looking for a Content Delivery and Support Manager to join our Marketing & Digital team and play a key role in helping Cancer Research UK deliver high-quality, user-centred digital experiences. This is an exciting opportunity to shape how content is managed and delivered across Cancer Research UK. You'll help build editorial capability at scale, improve the experience of content editors across the organisation. Working within the Content Excellence Function (CEF), you'll lead the team that supports editors across the organisation to create accessible, effective and engaging digital content. You'll oversee our content support and triage service, ensuring requests are prioritised effectively and resources are focused on the work that delivers the greatest impact for our users. You'll work closely with Content Design and Strategy, UX, Product and Analytics teams to improve content operations, strengthen editorial capability and maintain high standards across CRUK's digital estate. Alongside leading a talented team, you'll help shape content governance, lifecycle management and continuous improvement initiatives that ensure our content remains accurate, accessible and relevant. What you'll be doing

• Leading and developing the Content Delivery and Support team, creating an inclusive, collaborative and high-performing culture.
• Managing the Content Excellence Function request and triage service, ensuring support requests are prioritised and delivered effectively.
• Overseeing team workload, capacity planning and resource allocation to balance competing priorities.
• Improving content operations, workflows and governance frameworks to support scalable and sustainable content management.
• Driving content audit, governance and lifecycle management activities to maintain accuracy, accessibility and quality across CRUK's digital channels.
• Monitoring service performance and using data and insight to identify trends, improve processes and inform decision-making.
• Acting as a key escalation point for content support and CMS-related queries, ensuring editors receive effective guidance and assistance.
• Building content capability across the organisation through training, coaching, support and best-practice guidance.
• Working with Content Design, Strategy, UX, Analytics and Product teams to embed content standards and improve editorial performance.
  
  We're looking for someone with:
• Experience leading content operations, content support or governance functions within a large organisation.
• Proven people management experience, with a track record of coaching and developing high-performing teams.
• Experience designing and improving operational processes, workflows and service delivery models.
• Strong knowledge of content governance, content lifecycle management and content quality assurance.
• Experience conducting content audits and embedding content standards and best practices.
• Experience supporting and enabling editors through CMS guidance, training or community-building initiatives.
• Strong stakeholder management and influencing skills, with the ability to build effective relationships across a wide range of teams and senior stakeholders.
• Excellent communication skills and the confidence to advocate for content excellence.
• Experience using data and insight to evaluate performance, prioritise work and drive continuous improvement.
• Knowledge of agile ways of working and experience working within cross-functional digital teams.
• A proactive, solution-focused approach with the ability to manage multiple priorities in a fast-paced environment.
Our organisation values are designed to guide all that we do. Bold: Act with ambition, courage and determination Credible: Act with rigour and professionalism, We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.