Contact and Support Advisor - Planning, Licensing and Food Safety

Colchester City Council are seeking a Contact and Support Officer - Licensing to provide a responsive enquiry and application-processing service for residents, visitors and businesses. The role sits within Contact & Support and combines excellent customer service with accurate processing of licensing-related enquiries, applications, payments and supporting information, working closely with colleagues across the Council.

Do you have experience working with procedures, legislation or regulatory services and the ability to manage comprehensive administrative tasks in a fast paced environment? Would you be confident handling detailed licensing enquiries and processing applications accurately, while delivering high quality customer service within a busy call centre role? Can you communicate clearly with residents, businesses and colleagues across a range of channels? If so, this role could be for you.

Colchester City Council is committed to delivering high-quality and accessible services to residents, visitors and businesses. They are a local government authority providing a diverse range of public and commercial services across Colchester, the second largest district in Essex.