Contact Centre Training Lead
DXC Technology, Chesterfield
Contact Centre Training Lead
Salary not available. View on company website.
DXC Technology, Chesterfield
- Full time
- Permanent
- Onsite working
Posted 2 days ago, 28 Sep | Get your application in today.
Closing date: Closing date not specified
Job ref: 9b23e54c0cdd4f5d9d25045963667547
Location ref: Chesterfield
Full Job Description
Contact Centre Training Lead
Date: 2026-09-26
Location: North East, Derbyshire, GB, S40 1XJ
Application Deadline: 2026-12-25T07:01:42.9
Job Description
Essential Job Functions
- Execute business process transactions, learn from experienced team members, and focus on accuracy.
- Collaborate with senior analysts, managers, and other staff.
- Assist in process improvement initiatives and data analysis.
- Contribute to identifying and resolving process bottlenecks.
- Ensure compliance with established quality standards.
- Participate in documenting and updating process guidelines.
- Assist in analyzing data trends and reporting.
- Support the team in meeting performance targets and quality standards.
Basic Qualifications
- Bachelor's degree in a relevant field or equivalent combination of education and experience.
- Typically, 3+ years of relevant work experience in industry, with a minimum of 1 year in a similar role.
- Proven experience in business process transactions.
- Proficiencies in business process management and optimization.
- A continuous learner that stays abreast with industry knowledge and technology.
Other Qualifications
- Advanced degree in a relevant field a plus.
- Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus.
About DXC Technology
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations—helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.
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Job DescriptionEssential Job FunctionsExecute business process transactions, learn from experienced team members, and focus on accuracy.Collaborate with senior analysts, managers, and other staff.Assist in process improvement initiatives and data analysis.Contribute to identifying and resolving process bottlenecks.Ensure compliance with established quality standards.Participate in documenting and updating process guidelines.Assist in analyzing data trends and reporting.Support the team in meeting performance targets and quality standards.Basic QualificationsBachelor's degree in a relevant field or equivalent combination of education and experienceTypically, 3+ years of relevant work experience in industry, with a minimum of 1 year in a similar roleProven experience in business process transactionsProficiencies in business process management and optimizationA continuous learner that stays abreast with industry knowledge and technologyOther QualificationsAdvanced degree in a relevant
field a plusRelevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plusAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com. #J-18808-Ljbffr