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Contact Centre Operations Manager

Postaladdress Uk, Birmingham

Contact Centre Operations Manager

Salary not available. View on company website.

Postaladdress Uk, Birmingham

  • Full time
  • Contract
  • Onsite working

Posted 1 day ago, 23 Apr | Get your application in today.

Closing date: Closing date not specified

Job ref: b6cbb264df8c4328a560cdb9f6040d1b

Location ref: Birmingham

Full Job Description

This role combines hands-on operational leadership with TOM delivery, supporting both day-to-day performance and transformation. Key experience required:

  • Senior Contact Centre Operations leadership within Insurance or highly regulated Financial Services
  • Management of large, multi-channel contact centres (250+ FTE)
  • Proven delivery of Financial Services Contact Centre Target Operating Models, including:
    • + People strategy and org design + Governance, controls, and MI frameworks + Hybrid working models + Continuous improvement and change
  • Strong track record driving productivity through digital, automation, and AI
  • Ownership of large operational budgets (£10m+)
  • Proven delivery of strong customer outcomes and operational targets
    • This is a high-impact interim role, for a credible contact centre leader, who can stabilise operations and deliver a future-ready operating model.

    6-12 months | £650-£750 per day | Inside IR35 | Insurance | 1 day per week onsite (Birmingham)

Direct job link

https://www.jobs24.co.uk/job/contact-centre-operations-manager-126732168
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