Contact Centre Agent - 4m FTC

Are you ready to bring your customer service expertise to a company that values its people and their growth?At Energy Assets, we're on the lookout for motivated and professional Contact Centre Agents to join our supportive and high-performing teams across the UK. You'll be at the heart of our customer experience, helping to deliver smart energy solutions and support to leading UK organisations. What You'll Be Doing As a Contact Centre Agent, you'll be a key link between our customers and operations teams, ensuring that service is seamless, effective, and always professional:

• Be the first point of contact for customers, representing Energy Assets with professionalism and product knowledge.
• Handle inbound and outbound calls efficiently and effectively.
• Ensure priority workstreams are completed on time and in line with KPIs.
• Use internal systems to schedule jobs and optimise engineers' diaries.
• Co-ordinate engineer and customer availability to ensure smooth job delivery.
• Manage customer requests, including documentation such as RAMS, with accuracy and timeliness.
• Actively participate in coaching sessions and implement feedback to continually enhance your skills.
• Escalate issues appropriately in line with internal protocols.
  
  We're looking for enthusiastic and resilient individuals who thrive in a fast-paced environment and are passionate about delivering outstanding service:
• Experience in a customer-facing role with call handling responsibilities.
• Strong communication skills-both verbal and written.
• Excellent interpersonal skills to build rapport quickly and effectively.
• Calm and professional under pressure, especially when handling complaints.
• Highly organised with keen attention to detail and problem-solving ability.
• Comfortable managing high call volumes and working across multiple online systems (e.g. Microsoft, bespoke internal tools).
• Able to work to KPIs and performance targets.
  
  Founded in 2005, Energy Assets is a trusted name in utility infrastructure.We deliver innovative metering, data services, low carbon solutions, and end-to-end network construction. Our clients include some of the UK's most recognised private and public sector organisations.
  
  Competitive Salary: £26,091 to £26,330 upon completion of probation, plus annual performance-based bonus.
• Generous Holiday: 30 days per year (inclusive of bank holidays), increasing up to 35 days.
• Supportive Culture: Friendly, inclusive, and welcoming workplace with a strong team ethos.
• Career Development: Opportunities to grow your career within a major national utilities business.