Contact Centre Agent

Salary not available. View on company website.

LSH Auto Limited, Stockport

Posted today, 6 Aug | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

Job ref: acae494037a848d7a9069523f7400441

Location ref: Stockport

Full Job Description

Handling all telephone and online enquiries irrespective of their nature, ensuring that the brand is represented appropriately and meeting customer's expectations wherever possible.
Working to individual and team KPI's
Ensuring that workshop capacity is fully maximised via central service booking procedures through inbound and outbound prospecting activity.
Responding to all customer contacts in a friendly and timely manner and record all information required to support on-going customer relationship management.
Ensuring online enquiry service levels are continually achieved and exceeded where appropriate.
Ensuring that the team maximise all opportunities to up sell specified products - e.g. Service Care
Adhering to polices and procedures.

Customer service experience
Service booking/reception experience
Desire to succeed
Excellent sales skills
PC literate
Problem solving abilities
The drive to build customer rapport
Ability to handle pressure working in a busy call centre environment

https://www.jobs24.co.uk/job/contact-centre-agent-127159640