Contact Centre Advisor

We are committed to investing in our people and will not only provide support to enable you to quickly and confidently take ownership of your role's key areas of responsibility but in addition, we will support your development in order that you can progress your career with us.

If you are motivated by delivering first class customer service and committed to improving the customer experience then we would like to hear from you.

In exchange for your skills and commitment, we will offer in return the opportunity to work in a forward thinking and ambitious organisation located in an area recognised for its beautiful landscapes and beaches. Additionally, we offer a range of employee benefits including, competitive annual leave allowance, enhanced family benefits, lifestyle savings, employee health and wellbeing packages, and a generous pension contribution scheme. More information about our wide-ranging employee benefits can be found here [https://careers.ceredigion.gov.uk/lifeceredigion/].

Furthermore, to ensure work/life balance the successful candidate will also have access to the discretionary benefit of hybrid working with the option to work from home or in an office location (subject to certain conditions being met).