Contact Centre Adviser

As a Contact Centre Adviser in the Children's Enquiry Team, you'll be the first point of contact for families, young people, professionals and partner agencies seeking support from Children's Services and School Admissions. Responding to enquiries by phone and email, you'll provide information, guidance and signposting to help customers access the right support at the right time, while maintaining accurate records and delivering excellent customer service in a busy environment. You'll join a close-knit, supportive team that values professionalism, kindness and collaboration. The role offers varied and meaningful work, with opportunities to make a positive difference to the lives of children, young people and families across Hampshire. You'll be part of an empowering workplace where teamwork, personal development and continuous growth are encouraged, helping you build your skills and thrive in your career.What you'll be doing:

• Be the first point of contact for Children's Services and School Admissions enquiries via telephone and email.
• Provide clear, accurate information and support customers in accessing the right services.
• Manage customer records and maintain accurate information across multiple systems.
• Work with colleagues to resolve enquiries quickly and efficiently.
• Deliver a professional, empathetic and customer-focused service at all times., We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
  
  Excellent communication and customer service skills
• A calm, empathetic approach when handling sensitive or complex enquiries.
• Strong IT skills and confidence using multiple systems simultaneously.
• A team player who is proactive, reliable, and adaptable.
  
  Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment.
• Join a supportive and collaborative team committed to professional development, high-quality practice and continuous learning.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive benefits package, including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.
Working Pattern: Monday 9am - 2pm, Tuesday Non-working Day, Wednesday 12:30pm - 5pm, Thursday 1pm - 5pm, Friday 9am - 2pm Applicants can expect to hear from us within two weeks of the advertised closing date.