Contact Adviser - Customer Services

We are seeking a dedicated First Point of Contact Adviser to join our dynamic team in Customer Services. In this vital role, you will handle initial enquiries from individuals seeking support or advice about Adult and Children's social care, including safeguarding calls and emails. You will deal with these calls sensitively and in the strictest confidence, ensuring customers get the right help and support as quickly and easily as possible. You will be dealing with a wide range of enquiries related to Adult and Children's social care. Your responsibilities include accurately gathering and verifying facts, assessing situations to determine the most appropriate course of action, and using your initiative, listening, and analytical skills to ensure. We would love to get to know you more so please give us a call if you would like to discuss this role or our team. You can contact us on and ask for Clare Mobberley or Joanne Mckay.

• Previous applicants need not apply
Team Name Customer Service Centre DBS Required