Consumer Support Advisor

As a Consumer Support Advisor, you will use our omnichannel service to register new customers, place orders, and answer order related queries. You will also play a role in processing and approving prescriptions as well as answering inbound and outbound calls in our Contact Centre.
Reporting directly to the Contact Centre Manager you will be:
Answering inbound calls from customers and Health Care Professionals (HCP's)Making outbound calls to welcome new customers to the Home Delivery ServiceMaking outbound courtesy calls to customers to place repeat ordersTaking payments from customers for Prescriptions via inbound and outbound callsRegistering new customers to the home delivery service using our internal databasesChasing GP Surgeries for outstanding customer Prescriptions by phone or emailReviewing and approving ordersManaging various mailboxesBeing a Subject Matter Expert in established fieldReporting from various internal databasesAdhering to weekly schedulesAttending various meetings/performance reviews/huddles/workshops/webinarsUpdating internal databases, abiding by GDPR regulationsWorking collaboratively to ensure all Contact Centre service levels are achieved in line with agreed KPI's

Good literacy and numeracy to GCSE 'O' levelIntermediate IT skills (Microsoft Office)Excellent organisation skillsAbility to prioritise workloadGood communication skills written and verbalExcellent telephone mannerExcellent attention to detailAbility to use multiple systems at one timeCan multi-task in a fast-paced customer service environmentPositive 'can do' attitudePassion for Delivering Excellence in Customer Service

Clinisupplies is a leading UK-based manufacturer and supplier of medical appliances specialising in bladder and bowel products for managing acute and chronic conditions. We also offer a portfolio of bandages and garments for the treatment of wounds and chronic skin conditions. Employing over 800 people in the UK, China and India, we supply our products to the NHS and deliver direct to patients' homes through Nightingale Home Delivery, our dispensing appliance contractor.
At Clinisupplies, we want to make a difference in healthcare, that means understanding our customers' needs and delivering on their biggest priorities. We recognise that the NHS needs to offer quality of care and save money - that's why Clinisupplies offers products that are designed to deliver value to customers. We put people living with bladder and bowel conditions at the heart of everything we do. From dedicated specialist nurses, superior customer service and product support to discreet and sustainable home delivery. We believe no-one should ever miss out on life because of a health condition. We're here to help people live more freely.