Construction Liability Adjuster EL / PL (TPI)

Construction Liability Adjuster EL/PL (TPI)

Crawford and Company

London, United Kingdom

Permanent

2026-08-07T07:13:22.203Z

24642110

Full time

Competitive

Job Description

To handle a mixture of high value Construction and Engineering claims. Investigations may be UK based or overseas. Drive, maintain and enhance business connections.

Responsibilities

• Receiving and acknowledging new claims.


• Market for existing and new business lines.


• Preparing case management plans, visiting the Insured, Brokers, Claimants, Claimants' representatives, Insurers, Re-insurers, Captives and retained Experts.


• Preparing reports commenting in detail on all aspects of the claim, including policy analysis and liability, quantum and future actions.


• Visiting sites, interviewing witnesses and preparation of witness statements.


• Instructing and controlling surveyors, lawyers, forensic scientists and other experts as appropriate.


• Communicating regularly with all interested parties, calculating and approving interim payments, preparing interim reports and other communication.


• Additionally developing working relationships with existing clients and helping to identify and plan approaches to new clients.


• Maintain and update files and records keeping fully up to date on any technical or legal changes that may have a bearing on a case.


• Maintain awareness of Business Continuity programme and role within it.

Qualifications

Essential:

• Work both externally and internally assessing large Construction & Engineering claims, adjusting said claims where appropriate.


• Calculating and agreeing settlement of claims, and preparing final reports.


• Ensures all activities and decisions improve the service provided for clients.


• Builds trust and respect by keeping to the commitments made.


• Can convey a message across in one to one situations in a way which is understood.


• Shares information, knowledge and experience freely with others.


• Seeks feedback and invests time in their own self development both technically and behaviourally.


• Strong communication skills both written and verbal.


• Excellent customer service, organisational & communication skills.


• ACII and /or ACILA qualification.

Experience of Engineering & Construction liability claims and / or Contractors All Risk

Desirable:

• Customer focused.


• Quality focused role - providing quality service to both internal and external customers.


• Team focused - working with colleagues throughout the business.


• Reactive - responding to daily workloads as dictated by customer requirements.


• Proactive - making sure KPIs and SLAs are met.


• Handle and co-ordinate complaints and compliments.


• Achievement of targets.


• Competent use of technology.


• Ability to work on own initiative.


• Ability to demonstrate attention to detail.


• Ability to work as an individual and as part of a team.


• Excellent customer service and communication skills.


• A positive attitude and a proactive approach to solving problems.


• Able to co-ordinate a variety of actions concurrently.


• Ability to work to given targets.


• Work both externally and internally assessing large Construction & Engineering claims, adjusting said claims where appropriate.


• Calculating and agreeing settlement of claims, and preparing final reports.

About Us

Crawford & Company is the world's largest publicly listed independent provider of claims management and outsourcing solutions. For over 85 years, we've combined global expertise, industry-leading technology, and a people-first approach to help restore and enhance lives, businesses, and communities. With more than 9,000 colleagues across 70+ countries, we're united by a shared purpose and commitment to delivering exceptional outcomes for our clients. We call this One Crawford.

In addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career.

To find out more about working at Crawford & Company, take a look here.

Our Commitment to Inclusion

At Crawford & Company we are committed to creating an inclusive work environment. We don't just talk about diversity and inclusion; we aim to infuse it into everything we do - underpinning our strategy with three core elements: Consciousness, Capability, Culture.

We are also proud to be a Disability Confident Committed Employer. We are committed to accommodating applicants with disabilities throughout the hiring process. If you have an accommodation need, please email recruitment@crawco.co.uk as soon as possible to make any reasonable adjustments.

So, what are you waiting for? Apply today, we're looking forward to your application.

#s1-Gen

Job Description To handle a mixture of high value Construction and Engineering claims. Investigations may be UK based or overseas. Drive, maintain and enhance business connections. Responsibilities Receiving and acknowledging new claims. Market for existing and new business lines. Preparing case management plans, visiting the Insured, Brokers, Claimants, Claimants' representatives, Insurers, Re-insurers, Captives and retained Experts. Preparing reports commenting in detail on all aspects of the claim, including policy analysis and liability, quantum and future actions. Visiting sites, interviewing witnesses and preparation of witness statements. Instructing and controlling surveyors, lawyers, forensic scientists and other experts as appropriate. Communicating regularly with all interested parties, calculating and approving interim payments, preparing interim reports and other communication. Additionally developing working relationships with existing clients and helping to identify and plan
approaches to new clients. Maintain and update files and records keeping fully up to date on any technical or legal changes that may have a bearing on a case. Maintain awareness of Business Continuity programme and role within it. Qualifications Essential: Work both externally and internally assessing large Construction & Engineering claims, adjusting said claims where appropriate. Calculating and agreeing settlement of claims, and preparing final reports. Ensures all activities and decisions improve the service provided for clients. Builds trust and respect by keeping to the commitments made. Can convey a message across in one to one situations in a way which is understood. Shares information, knowledge and experience freely with others. Seeks feedback and invests time in their own self development both technically and behaviourally Strong communication skills both written and verbal. Excellent customer service, organisational & communication skills. ACII and /or ACILA qualification.
Experience of Engineering & Construction liability claims and / or Contractors All Risk Desirable: Customer focused. Quality focused role - providing quality service to both internal and external customers. Team focused - working with colleagues throughout the business. Reactive - responding to daily workloads as dictated by customer requirements. Proactive - making sure KPIs and SLAs are met. Handle and co-ordinate complaints and compliments. Achievement of targets. Competent use of technology. Ability to work on own initiative. Ability to demonstrate attention to detail. Ability to work as an individual and as part of a team. Excellent customer service and communication skills. A positive attitude and a proactive approach to solving problems. Able to co-ordinate a variety of actions concurrently. Ability to work to given targets. Work both externally and internally assessing large Construction & Engineering claims, adjusting said claims where appropriate., Calculating and

agreeing settlement of claims, and preparing final reports. About Us Crawford & Company is the world's largest publicly listed independent provider of claims management and outsourcing solutions. For over 85 years, we've combined global expertise, industry-leading technology, and a people-first approach to help restore and enhance lives, businesses, and communities. With more than 9,000 colleagues across 70+ countries, we're united by a shared purpose and commitment to delivering exceptional outcomes for our clients. We call this One Crawford. In addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career. To find out more about working at Crawford & Company, take a look here. Our Commitment to Inclusion At Crawford & Company we are committed to creating an