Connections for Life Coordinator

We have an exciting opportunity available to join our busy, passionate and impactful Connections for Life team (known internally as CFL) Our CFL Coordinators have responsibility for the day-to-day support and coordination of c.250 volunteers. The role provides wide-ranging support and information to volunteers and beneficiaries based across the UK, both over the telephone and online, and records all contact on our Salesforce CRM system. This role requires high levels of emotional intelligence, creativity, resourcefulness and a positive attitude to working with a variety of people at all levels to provide exceptional levels of support. Key Responsibilities include;

Ensure both volunteers and beneficiaries have a positive experience by offering timely communication and upholding Association's values.

Act as the first point of contact for all volunteer-related matters, including deployment and ongoing support.

Assist CFL beneficiaries requiring support through referrals to internal services (e.g. welfare, wellbeing)

Provide support and encouragement to volunteers over the phone and via MS Teams, helping them conduct their roles effectively.

The RAF Association has a clear objective: to help sustain a resilient and empowered RAF community. Through our sector-leading welfare and wellbeing services, we offer a wide range of support to serving personnel, veterans and their families. With thousands of members and supporters across the UK and further afield, plus hundreds of dedicated employees and volunteers, we have the network and experience needed for a personal one-to-one approach. We work together to make sure no one is ever left behind.

Up to 42 days annual leave (pro rata), life insurance and sick pay

Enrolment in health cash back plan to cover every day healthcare needs

Free access to virtual GP, Health and Stress support plus gym discount

Cycle to work scheme / close to park and ride at Leicester Forest East

Subsidised short breaks at selected RAFA Accommodation