Connect Response Officer x 3

We have an exciting roles on offer within our Prevention and Provider Service as a Connect Response Officers.

An exciting opportunity has arisen for 3 part time, Connect Response Officers to join our Connect 24/7 emergency monitoring and response service. You would become part of an ambitious team delivering an invaluable service to the residents of Middlesbrough. Connect is a Middlesbrough Council service which delivers the Community alarm services and Telecare services to people across Middlesbrough.

We offer help and support to older, vulnerable, and disabled people to help them to remain safe and independent in their own home. You will install essential equipment and provide services required to enable a safe and speedy discharge and to help people maintain their independence within their home. You will provide a high standard of person-centred care when responding to emergency situations. You will be trained in emergency first aid, moving and handling and the use of all lifting equipment. You will assess the service user's needs, offer support, and then decide on the most appropriate action to be taken.

We are looking for someone who is:

Empathetic

Patient

Passionate about supporting vulnerable people

Organised with excellent communication skills

Technologically confident

In this role, good communication skills are vital, also responding with empathy is important as well as providing the reassurance the service user needs.

This post is as and when required to cover holidays and sickness. It is a minimum of 12 hours a month, working on a shift pattern which includes weekends and night shifts.

Please note a Full UK Driving License is essential for this role.