Concierge / Workplace Experience Host

As a Concierge / Workplace Experience Host, you will be responsible for delivering a consistent, high-standard front-of-house service while supporting the day-to-day operation of the client suite and meeting spaces.What you'll do:

• Provide a professional meet and greet service for all visitors, clients, and employees
• Create a welcoming and well-managed client suite environment
• Prepare meeting rooms, ensuring they are set up correctly and ready for use throughout the day
• Manage meeting room bookings and coordinate room changes where required
• Support the delivery and setup of hospitality services for meetings and events
• Liaise with catering, facilities, and security teams to ensure a seamless service
• Carry out basic troubleshooting of meeting room equipment and escalate issues where necessary
• Use client systems (e.g. helpdesk portals and booking tools) to log, track, and complete tasks
• Maintain strong communication across multiple service teams to ensure service continuity
• Ensure all areas remain clean, organised, and presentable at all times
• Support workplace colleagues and provide cover across functions where required
  
  Previous experience in a corporate reception, concierge, or hospitality role
• Strong customer service and interpersonal skills with a professional approach
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Good working knowledge of Microsoft 365 (Outlook, Word, Excel, Teams, SharePoint)
• Strong organisational skills and attention to detail
• Confidence in handling guest queries and resolving issues effectively
• Excellent communication skills, both face-to-face and over the phone
• A proactive, flexible approach with the ability to work as part of a team
• Ability to remain calm and professional when handling feedback or challenges
This is a client-facing role within a high-profile corporate environment, requiring a strong focus on service delivery, attention to detail, and the ability to build positive working relationships across multiple teams.

Why Sodexo?: Working with Sodexo is more than a job; it's a chance to be part of something greater. Belong in a company and team that values you for you. Act with purpose and have an impact through your everyday actions. Thrive in your own way. We also offer a range of perks, rewards and benefits for our colleagues and their families:
• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies
A little more about Sodexo: At Sodexo, our purpose is to create a better every day for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.