Concierge Team Lead

Reporting to the Workplace Experience Manager, you will oversee the day-to-day running of the concierge function, ensuring the highest standards of customer service, safety, security, and operational excellence.,

• Lead and support the Concierge team to deliver a first-class visitor experience.
• Act as the first point of contact for visitors, employees, contractors, and guests.
• Carry out security patrols and support site safety, access control, and emergency procedures.
• Coordinate event logistics, room set-ups, and facilities services including cleaning, maintenance, and security.
• Manage contractor visits, inspections, audits, and resource planning.
• Support the delivery of a safe, compliant, and professional workplace environment.
• Build strong relationships with clients, stakeholders, and colleagues.
  
  Valid SIA Licence.
• First Aid at Work qualification.
• IOSH Working Safely or similar Health & Safety qualification.
• Previous experience within security, concierge, facilities, or workplace experience environments.
• Strong leadership, communication, and organisational skills.
• Experience supporting events or managing workplace services is highly desirable.
• Confident using Microsoft Office applications.
• Flexible and able to adapt to changing business needs.
This role would suit a professional and proactive individual who enjoys working in a fast-paced environment and takes pride in delivering exceptional customer service and operational support.