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Concierge, Pre-Opening - The St. Regis London

Marriott International, Inc., City of Westminster

Concierge, Pre-Opening - The St. Regis London

Salary not available. View on company website.

Marriott International, Inc., City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 23 Sep | Get your application in now before you miss out!

Closing date: Closing date not specified

Job ref: 9b624f37d4184c9caeeb9c66d1188f6a

Location ref: City of Westminster

Full Job Description

  • Respond to guest requests for special arrangements or services, including transportation, dining reservations and personal services etc.
  • Anticipate and fulfil unique guest needs, ensuring a seamless and personalised experience
  • Provide expert knowledge of the hotel and surrounding area, including local attractions, events and experiences
  • Handle all guest calls, messages and requests efficiently, ensuring timely follow-up and resolution
  • Coordinate with internal departments (e.g. Housekeeping, Front Office, Bell Services) to deliver exceptional service
  • Maintain accurate records of guest interactions and update logbooks with relevant information
  • Resolve guest concerns with professionalism, empathy and a solution-focused approach
  • Maintain clear and professional communication at all times, both written and verbal
  • Uphold brand standards in guest engagement, appearance and service delivery
  • Support the team in achieving service excellence and operational efficiency

    We are seeking a confident and personable individual who embodies the spirit of luxury hospitality. You will bring enthusiasm, local knowledge and a genuine passion for creating unforgettable guest experiences. You should have:
  • Previous experience in a Concierge role within a luxury hotel environment
  • A strong passion for customer service and guest engagement
  • Excellent communication and interpersonal skills
  • Ability to anticipate guest needs and respond with personalised solutions
  • Strong organisational skills and attention to detail
  • Knowledge of London, including key attractions, dining and cultural experiences (advantageous)
  • Ability to multitask and remain composed in a fast-paced environment
  • Professional presentation and a warm, approachable manner
  • A collaborative mindset and ability to build positive working relationships

    Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world., Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

    At The St. Regis London , our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.
    • Financial Rewards
  • Competitive salary designed to recognise excellence
  • Workplace pension
  • Company sick pay
  • Additional holiday allowance
  • Access to BenefitHub's exclusive retail, wellness and travel privileges
  • Friends & Family preferred rates at Marriott hotels worldwide
    • Career Development
  • Clear pathway for internal promotions and transfers
  • Cross-department training to refine your craft and broaden your expertise
  • Expert-led development programmes
  • Continuous learning through structured programmes
  • Premium e-learning platform access
  • Be part of an exclusive pre-opening experience shaping the future of the property
    • Wellbeing Support
  • Employee Assistance Programme
  • Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine.
  • Food & Beverage discounts across Marriott properties
  • Year-round wellbeing initiatives and wellness activities
    • Recognition & Appreciation
  • Award programmes celebrating exceptional performance
  • The Astor Awards
  • Distinctive Moments celebration
  • Long service awards
  • Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
  • Vibrant social calendar with team events and engagement activities
  • Terms and Conditions Apply
    • Eligibility In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Direct job link

https://www.jobs24.co.uk/job/concierge-pre-opening-the-st-regis-london-127447005
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