CONCIERGE- Arora Towers - 02- Front Office

Salary - £28,000 per annum Holiday - 28 days holiday, enhanced after 5 years of service. But there's more... Free meals on duty. Uniform offered and dry cleaned. Discounted employee friends & family rates at Arora Hotels. Food and beverage discounts. Christmas gifts and employee parties. Introduce a friend scheme. Cycle 2 work scheme. UK attraction discounts @ Merlin Entertainments. Taste card. Life assurance scheme. Wage stream. Employee assistance programme. Arora star employee recognition. Long service recognition award. About us... Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom. A bit about what you will do... Concierges in our team are passionate about creating the most unique and memorable experiences for our guests. They have a natural ability to make our guests feel welcome, special and cared for throughout their stay.

• Greet our guests with a warm welcome.
• Knowledgeable about the hotel facilities and services.
• Sharing your knowledge of the area and suggesting the right places for guests to visit while staying.
• Assist guests with arrands and arranging special requests.
• Main point of contact for our guests throughout their stay, providing outstanding customer service.
• Basic understanding of H&S responsibilities - awareness of emergency procedures, fire safety, incident reporting, contractor management
• Promptly and courteously addressing inquiries, requests, and concerns of our guests.
• Work closely with other departments to ensure seamless guest experiences.
• Basic understanding of H&S responsibilities - awareness of emergency procedures, fire safety, incident reporting, contractor management
  
  Extensive knowledge of the local area.
• Excellent communication skills and a high standard of written and spoken English.
• Basic H&S understanding
• An approachable, positive, and proactive manner.
• 5-star hotel experience in a similar role a real advantage.
• A member of the Golden keys a plus.