Concierge

As a Concierge you will be responsible for maintaining excellent standards within the Link facility buildings and providing a Concierge service for VIP Visits and will make that all important excellent first impression by demonstrating a high level of customer care, professionalism and engagement as well as vetting the guests who enter and managing according to the building procedure. You will be responsible for creating a positive experience for each visitor as well as assisting with the visitors for the building occupiers.

Hours of Work:

40 hours per week:

(To cover between the hours Monday - Thursday: 06:45 - 17:30 & Friday: 06:45 - 13:00)

(Shift patterns are subject to availability and will be decided upon business needs although please state your preference, subject to change upon reviews and updated government guidelines/client needs)

Accountabilities, Key activities Include but are not limited to:

-Maintaining standards within the Link facilities and buildings

-Checking furniture to ensure it is safe and functionable and making small repairs if necessary

-Supporting VIP Visits & Meet & Greet Visitors (other than booked in Link Users)

-Assist with Queries on VIP or large Bookings

-Liaise with Cleaners, Service Reps, Security & Facilities when and where required

-Report Maintenance issues in all areas of the link facility to the help desk, and monitor and help where required

-Organise and arrange conference room layout for meetings and visitors

-Excellent communication skills both verbal and written and good telephone manner

-Review link requirements with Team leaders and Supervisors and implement changes when required to enhance the link experience

-Assist with Catering Orders in the Link buildings when required

-Implement Room layout changes as requested through the link-booking platform

-Removal / Disassemble of faulty or broken equipment and furniture when required

-Remove of faulty monitors and replace with new monitors if required

-Remove and replace old IT equipment with new when required to Support BAE IT Team

-Review meeting rooms specifically looking at capacity, layout, removal of desks, identify room

-Facilitate room changes as required

-Identify where replacement furniture is required, submit report to supervisors to report to client

-Setting up layout changes for break out areas new working areas as per link requirements

-Store and move surplus furniture

-Check room facilities lights clocks cables connected etc.

-Daily / Weekly & Monthly FOH Audit Check

-Floor Checklist to be completed Daily

-To be trained and be able to use in-house booking tool for desks and meeting room

-Cover required to support the CLR's on reception in booking in visitors to the link buildings sending emails etc.

-Support hospitality bookings for the building (deliveries and collection)

-Help / advise redistribution of food across neighbouring outlets dependant on building occupancy levels

-Escalate any booking conflicts to the BAES nominated POC for the area and re allocate resources (desks / rooms) as instructed

-Manage locker allocation where necessary

-Floor Walk including filling/emptying of the dishwashers (where installed)

-Top up coffee machines and keep the area clean and tidy

-Support the Security department to undertake audits and resolve conflicts

Excellent communication skills, both verbal and written, and a good telephone etiquette.

-Professional and enthusiastic manner.

-To take a leading role in your own personal development.

-To work in a flexible manner toward and changes/needs of the business.

-The ability to multitask and work in a fast-paced environment

-Able to adjust quickly to new procedures and situations.

-Excellent customer service skills.

-Ability to communicate at all levels.

-Excellent Microsoft skills in Word, Excel and Outlook.

-Must be able to obtain SC clearance.

Other factors:

-To look Smart and have a professional appearance, work uniform should always be clean and pressed

-Hygienic to the highest standards

-Well organised with the ability to prioritise workloads

-Be approachable to clients and customers

-Must have a flexible approach

-Good communication skills in both verbal and written formats

-Must be willing to undertake further training if needed