Concession Manager

We are seeking an experienced Concession Manager for a prestigious luxury British brand to lead the Harrods business, delivering exceptional customer experiences while driving commercial success and operational excellence. What You'll Do

• Lead, motivate, and develop a high-performing sales team.
• Drive sales performance and exceed business targets.
• Deliver impeccable, personalised customer service that reflects our luxury brand values.
• Build strong relationships with host store partners and stakeholders.
• Oversee stock management, loss prevention, and day-to-day operations.
• Ensure exceptional standards of visual presentation, compliance, health & safety, and store administration.
• Use data and commercial insight to identify opportunities and improve performance.
  
  Are you a passionate retail leader with a flair for luxury customer service and a proven track record of driving sales?, Minimum 2 years' management or supervisory experience in luxury retail, premium retail, or a customer-focused service environment.
• Proven ability to achieve and exceed sales targets.
• Strong leadership, coaching, and people development skills.
• Excellent commercial awareness and operational expertise.
• Outstanding communication, organisational, and customer service abilities.
• Professional, polished, and confident under pressure.
Desirable
• Experience with high-value or bespoke sales.
• Additional language skills, particularly Japanese, Chinese, Russian, Arabic, or European languages.