Concerns Coordinator

To undertake clerical and processing database tasks to support the Concerns Teams in handling and the management of complaints and associated process around duty of candour in accordance with Cwm Taf Morgannwg University Health Board (CTMUHB) policies and procedures and local processes, procedures, and performance standards.

To provide general co-ordination and support to the Concerns Team.To be responsible for co-ordination of the weekly reports for the Quality & Safety Team.To liaise with all members of the Health Care setting, including secondary and community teams in addition to other departments.To work independently as work is managed rather than supervised, Varied duties to include but not limited to, undertaking clerical and processing database tasks to support the Concerns Teams in the handling and the management of complaints and the associated process around duty of candour in accordance with Cwm Taf Morgannwg University Health Board (CTMUHB) policies and procedures and local processes, procedures, and performance standards. We are delighted to invite motivated and compassionate individuals to apply for this dynamic and pivotal role within our team. As a Complaints Coordinator, you will be at the heart of our organisation's commitment to listening, learning, and continuously improving the experience of those we serve. Each day brings the opportunity to engage directly with service users, facilitate the resolution of concerns, and play a key role in shaping meaningful change. If you thrive in a role where no two days are the same, enjoy building constructive relationships, and are passionate about making a genuine difference, we would
be excited to welcome you to join us.

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

o We listen, learn, and improve

o We treat everyone with respect

o We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.