We've an exciting opportunity for a Computer Support Analyst to join us at Head Office. This role performs operational tasks associated with the running and control of our Information Systems. This includes oversight of batch processing runs, trials and tests as well as providing first line support to critical systems, with the aim of problem solving or referring to second line. What the role will look like:

• A good communicator, able to respond to enquiries from users, specialists and external agencies/suppliers. You'll also have great customer skills, maintaining a service-centric approach.
• Taking appropriate action in response to any non-scheduled or non-routine incidents that may affect delivery of our service to customers. This could include amendments to work scheduling, changes to equipment and other facilities, and all aspects of security.
• Updating manuals and procedures, where needed, and investigate batch job and equipment failures.
• Designing new batch schedules in the event of failures.
• Responsible for maintenance, development and configuration of our backup and recovery solution.
• Installing and maintaining security patches across the server estate.
• Working, on a rota basis, to provide out of hours support as well as Saturday shift, once a month.
  
  Be an effective communicator to respond to a range a queries
• Must be able to demonstrate commitment to maintaining a good level of service ensuring that all operational, logging, reporting and monitoring procedures are carried out effectively.
• Have experience and responsibility for taking appropriate action in response to any non-scheduled or non-routine incident affecting delivery of the service to customers.
• Providing support for service failures and resolving the problem immediately where possible.
• Ability to identify the scope a problem and where needed refer it to the second line of support or specialist teams.
• To have a good understanding of batch scheduling and backup and recovery solutions, preferably BMC Control M and Veeam Backup and Replication.
• The job holder must be capable of gaining a sound understanding of the critical systems within the Society.
• Have experience providing services based on SLA's and taking necessary corrective action to ensure agreed SLA's are met.
• To have a good understanding of Microsoft office products as well as a keen interest in IT
  
  Here at the West Bromwich Building Society we are all about making a you-shaped career. We understand it's not always easy juggling your career with all the important things outside of work. But with the right opportunities and support we can help you build a career that works for you.
  
  We Value a diverse range of skills and experiences here at the West Brom. So even if you don't meet every single requirement listed in the job description but are passionate about the role, we still encourage you to apply.
What's in it for you:
• We pride ourselves on our development opportunities and always look to promote from within wherever possible,
• Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us and the opportunity to buy or sell up to 5 days holiday each year,
• 2 paid volunteering days a year,
• Living Pensions: Pension scheme starting at 5% contribution from you and 7% contribution from us, and we'll match your further contributions up to 10.6%
• Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave,
• Life assurance provided by the Society at 4 times your salary,
• Yearly performance related pay scheme and pay review,
• Private medical insurance that's discounted when your time with us grows, with the option to include family members,
• Salary Sacrifice Electric/Hybrid Car Scheme,
• A Perkbox account - giving you 24/7 access to perks, benefits, discounts, wellbeing tools and loads more!
• And much more, from flexible working options, wellbeing support and a whole heap of warm West Bromness.
Why choose the West Brom? At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom's biggest asset that doesn't mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work.