Compliance & Quality Lead

We operate a structured, well-led service with strong operational supervision and a clear commitment to continuous improvement and regulatory excellence under the standards of the Care Quality Commission. We are seeking an experienced Compliance & Quality Lead to take full ownership of governance, audit integrity, and service-wide quality assurance. This is a senior-quality function role focused on oversight, assurance, and continuous improvement-not operational management. THE ROLE The Compliance & Quality Lead acts as the organisation's central governance function, ensuring that care delivery is safe, consistent, and accurately reflected across all systems and documentation. You will provide independent oversight of quality and compliance, identify risks early, ensure actions are completed, and support the Registered Manager in maintaining full inspection readiness. This role is analytical, structured, and assurance-led, with responsibility for ensuring that internal systems accurately reflect real-world care delivery. WORKING MODEL (STRUCTURED HYBRID - GOVERNANCE LED) This is a deliberately structured hybrid role designed to prioritise compliance oversight, audit integrity, and data-driven quality assurance. The service has a strong supervisory structure in place, meaning this role is not operationally dependent on field engagement, allowing full focus on governance and system control. Core Focus (Primary Responsibility - Office / Remote) The majority of your time will be dedicated to:

• Leading internal audit programmes (weekly and monthly cycles)
• Monitoring compliance dashboards in PASS by everyLIFE
• Reviewing care plans, risk assessments, and care documentation quality
• Identifying trends, risks, and systemic issues across the service
• Producing weekly compliance reports for the Registered Manager
• Maintaining a fully traceable action log with ownership and deadlines
• Preparing monthly governance and quality assurance summaries
• Supporting inspection readiness at all times
Field Engagement (Optional / Intelligence-Led) Field engagement is not a routine requirement, as the organisation benefits from a strong supervisory team responsible for day-to-day quality monitoring in practice. However, occasional field engagement may be undertaken where it adds value to governance, including:
• Targeted validation of care delivery or documentation quality
• Thematic audits or focused quality reviews
• Observation of practice in response to identified risk trends
• Supporting quality assurance investigations where required
This ensures governance decisions remain grounded in service reality without diverting focus from core compliance leadership responsibilities., Compliance & Audit Leadership
• Lead structured internal audit cycles (weekly/monthly)
• Maintain oversight of compliance dashboards and reporting systems
• Identify risks, trends, and recurring compliance issues
• Ensure all corrective actions are completed, evidenced, and sustained
Quality Assurance & Governance
• Review care plans, risk assessments, and documentation for quality and accuracy
• Ensure care documentation reflects actual service delivery
• Review of carer documentation and compliance
• Maintain robust governance records aligned with inspection standards
• Strengthen inspection readiness across all service areas
Reporting & Strategic Insight
• Produce clear, structured weekly compliance reports for the Registered Manager
• Maintain a fully traceable action log with ownership and deadlines
• Deliver monthly governance and quality assurance summaries
• Provide data-led insight to support operational and strategic decisions
Continuous Improvement
• Analyse incidents and identify patterns and root causes
• Recommend service improvements based on evidence and trends
• Support supervisors in maintaining consistent quality standards
• Drive a culture of accountability and continuous improvement
KEY INTERFACES
• Registered Manager (direct reporting line)
• Care Coordinator (operational alignment and capacity management)
• Field Supervisors (quality delivery and frontline assurance), This is a senior governance and quality assurance role within a high-performing domiciliary care service, offering:
• Full ownership of compliance systems and audit frameworks
• Direct influence on service quality and regulatory readiness
• High-level visibility with the Registered Manager
• A structured, professionally supported operational environment
• Genuine opportunity to shape continuous improvement strategy
This is not an administrative or operational coordination role-it is a quality leadership function focused on assurance and control. THIS ROLE IS NOT SUITABLE FOR
• Purely administrative candidates
• Operational coordinators or rota planners
• Candidates seeking predominantly field-based care work
• Individuals without audit, compliance, or governance experience
• Those uncomfortable working in structured, accountability-driven environments
  
  We are seeking an experienced compliance or quality professional who operates with structure, independence, and analytical precision.
Essential:
• Strong understanding of Care Quality Commission standards and inspection frameworks
• Proven experience in domiciliary care or regulated care services
• Experience in audit, compliance, governance, or quality assurance roles
• Strong analytical skills with attention to detail and risk awareness
• Confident working with structured systems, data, and reporting tools
• Experience using care management systems (PASS preferred)
Qualifications:
• Level 3 (or above) in Health & Social Care (minimum requirement)
• Additional training and experience in compliance, governance, or auditing desirable
  
  At Bluebird Care Stamford, Rutland, Peterborough & Oundle, we are committed to delivering high-quality, person-centred care that enables people to live safely and independently in their own homes.