BT Business is at the forefront of delivering large-scale, multi-year contracts to government departments. Our Secure Engineering team, Digital, is responsible for the development, connectivity, and maintenance of multiple Service Management Platforms, recovering revenue of over £400m per annum. As a Compliance Professional, you will play a pivotal role in ensuring comprehensive governance of our secure platforms. Your efforts will maintain the health of these platforms while meeting all necessary security accreditations in line with contract-specific and internal BT policies. Collaborating closely with cross-functional teams, including IT, development, and business stakeholders, you will ensure that security remains our top priority in delivering exceptional service to our customers. What you'll be doing

• Policy Development and Implementation: Develop and implement ITIL policies to ensure effective IT service management and governance.
• Compliance and Risk Management: Ensure compliance with regulatory requirements and manage risks associated with IT services and processes.
• Data Analysis: Gather and analyze data to forecast workload and staffing needs.
• Performance Monitoring and Reporting: Monitor and report on the performance of IT services and governance frameworks.
• Continuous Improvement: Identify opportunities for continuous improvement in IT service management and governance practices.
• Stakeholder Engagement: Engage with stakeholders, including senior management, IT teams, and business units, to ensure alignment of IT services with business objectives.
• Training and Awareness: Provide training and awareness programs to ensure adherence to ITIL policies.
• Audit and Review: Conduct regular audits and reviews of ITIL processes and governance frameworks to ensure compliance and identify areas for improvement.
  
  Experience: Proven expertise in capacity planning and management, BCM governance, and ISO27001 compliance.
• Certifications: Demonstrated experience with ITIL best practices for IT service management.
• Technical Skills: Proficiency with tools and platforms such as VMware vSphere, AWS, and other cloud services. Advanced user of Microsoft Excel with a track record in analyzing data to forecast capacity needs and trends.
• Soft Skills: Exceptional communication skills, with experience in presenting capacity reports and collaborating with stakeholders. Adept at working with various departments and external partners to ensure capacity aligns with business needs.
• Adaptability: Willingness to learn and work across multiple teams in large organisations.
• Preferred Qualifications: Security clearance, ISO27001 2022 knowledge, ITIL principles, basic technical IT acumen, and knowledge of licence management.
  
  Looking in:
Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best. Benefits
• An annual bonus of up to 10% (company & personal performance dependent)
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• Life Assurance
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
• BT TV, including TNT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
• Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 25 days annual leave (not including bank holidays), increasing with service
• Volunteering days so you can give back to your local community
• Brand new electric vehicle salary sacrifice arrangement, known as 'My EV'