Compliance & Office Administration Coordinator

To provide coordinated support across compliance, quality assurance, and office administration. The role ensures smooth day-to-day operations in the office while maintaining high standards of quality, governance, record-keeping, and regulatory compliance across the service., A. Quality & Compliance responsibilities

• Conduct and support internal quality audits.
• Gather, analyse, and present performance and compliance data.
• Track quality improvement action plans.
• Prepare reports for senior management.
• Maintain compliance documentation for CQC inspections.
• Assist with preparation for CQC visits and mock inspections carried out by the franchise support centre
• Log and track incidents, complaints, and safeguarding matters.
• Maintain clear audit trails for investigations and outcomes.
• Maintain accurate staff files (e.g., right-to-work documents, training records, DBS tracking).
• Support digital quality systems and data accuracy.
• Maintain compliance with health and safety requirements for the office
B. Office Administration responsibilities
• Manage incoming phone calls, emails, and postal correspondence.
• Ensure queries are triaged and responded to promptly.
• Liaison with customers, relatives, representatives and social workers.
• Manage office supplies, stationery, equipment checks, and ordering.
• Maintain a tidy, organised, and compliant office environment.
• Provide administrative support to the Registered Manager and leadership team.
• Assist with preparing meeting agendas, minutes, and follow-up actions.
• Ensure secure, GDPR-compliant handling of sensitive information.
• Assist with rota-related paperwork, scheduling updates, and document uploads.
• Assist with invoice processing and mileage forms.
• Cover on call on rota basis along with all office staff.
• If required providing care and support directly to customers.
• To actively participate in the growth and development of the business, locally, through various marketing exercises., Caremark Pulborough and Horsham recognises the challenges people face in their daily routines and the concerns they may have. We strive to offer compassionate elderly home care in Horsham, Pulborough, Storrington, Steyning, and other areas. Our local care includes dementia care, diabetes care, and live-in care services. We aim to guarantee that everyone can stay in the comfort of their own homes.
  
  We are looking for a self-motivated, energetic individual who can work confidently both independently and as part of a team. The Successful applicant will be considerate and compassionate, with a positive attitude and a willingness to contribute ideas and take initiative. You will be reliable, proactive, and committed to making a meaningful difference through your work., Strong knowledge of CQC requirements
• Strong organisational and multitasking abilities.
• Excellent written and verbal communication.
• Competent in Microsoft Office 365 and digital compliance systems.
• High attention to detail, accuracy, and confidentiality.
• Ability to balance administrative duties with compliance responsibilities., If you're compassionate, dependable, and want a rewarding role where you can truly make a difference, we'd love to hear from you., Strong knowledge of CQC requirements
• Strong organisational and multitasking abilities
• Excellent written and verbal communication
• Competent in Microsoft Office 365 and digital compliance systems
• High attention to detail, accuracy, and confidentiality
• Ability to balance administrative duties with compliance responsibilities
  
  Caremark provides high-quality home care in Horsham and Pulborough, including dementia care, live-in care, and respite care.
Our mission is simple: to deliver excellent home care to everyone, regardless of age, race, religion, gender or social background, and to improve the quality of life of every person we support. Our care helps people feel safe, happy and fulfilled in their own homes, with every visit enhanced by kindness, warmth and a genuine smile. Caring for and supporting others is at the heart of everything we do. Caremark is a trusted home care provider known for high standards, exceptional people and real success stories. We support individuals from all walks of life to remain independent in their own homes and communities. We currently care for over 7,000 customers across the UK, delivering more than 110,000 hours of home care each week. Founded in 2005, Caremark was built on the passion and experience of our founder, Kevin Lewis. Today, under the leadership of David Glover, we continue to grow-providing high-quality home care, the Caremark way. Caremark has been at the forefront of the home care industry, growing from a single care home into a leading provider of comprehensive care services across the UK and Ireland. Founded by Kevin Lewis, our journey has been shaped by innovation, high standards and an unwavering commitment to supporting people of all ages, abilities and circumstances. From the very beginning, quality and compassion have guided everything we do. Caremark has always led the way introducing industry-leading practices, expanding through a strong network of offices, and continually adapting our services to meet diverse care needs in both home and specialised residential settings. Our reputation is built on decades of experience and a consistent focus on delivering care with professionalism, dignity and respect. Caremark is also a great place to work. Our teams are part of a supportive, values-driven organisation where people are encouraged to grow, develop and make a real difference to individuals, families and communities every day.