Complex Needs Worker

Join One YMCA and help transform the lives of people experiencing homelessness and complex needs. As a Complex Needs Worker, you will provide person-centred, trauma-informed support to residents with mental health, substance misuse, and other complex support needs. Working closely with partner agencies, you will help individuals build confidence, develop independent living skills, and move towards sustainable accommodation.,

• Manage a caseload of residents with complex needs.
• Deliver tailored support plans and key-working sessions.
• Promote independence, wellbeing, and positive outcomes.
• Work collaboratively with mental health, substance misuse, and support services.
• Support tenancy sustainment, safeguarding, and housing management tasks.
• Maintain accurate records and contribute to a safe living environment.
  
  Experience working in housing, homelessness, social care, or a related field.
• Knowledge of trauma-informed practice and complex needs.
• Understanding of safeguarding and multi-agency working.
• Strong communication and organisational skills.
• Full UK driving licence and access to a vehicle.
  
  Working Pattern: This role operates on a 5-out-of-7-day rota, with alternating early and late shifts. Regular weekend working is included within the schedule.
One YMCA and its subsidiaries, the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. We are over half way through an exciting new strategy launched in the first hour of the new decade, via email where all staff and volunteers were invited to put themselves forward to apply and attend an intensive, three-day Kickstarter Event. By the end of these three days, there was a brilliantly multi-faceted set of themes and ideas, which formed the starting point for the rest of the Mission 25 process to build on. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do "more and better, together" so that we double our impact by 2025. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually. These include:
• Provision of over 700 units of accommodation for homeless people
• Move on accommodation for individuals moving onto independent living
• Housing and practical/emotional support for young asylum seekers
• Community HUBs hosting a range of activities and meeting space hire
• Childcare provision in Hertfordshire
• Family support through a network of children's and family centres covering Hertfordshire and Bedford
• Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children
• Independent sexual violence services across Bedfordshire, Luton and Hertfordshire
• Domestic abuse perpetrator reform programmes across Bedfordshire
• Youth services offering emotional wellbeing support and youth club opportunities for 11-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund
• A community gym where everyone can enjoy the benefits of physical exercise Our values remain at the forefront of how we operate as a charity, and it is important to us that all staff and volunteers can fully buy in to our ethos.
  
  Working Pattern: 5 days out of 7 on a rota basis, alternating early and late shifts, including weekends.
What We Offer
• A rewarding role making a real difference.
• Ongoing training and development.
• Opportunities for career progression.
• Supportive and inclusive working environment.
Due to the nature of the services provided, an enhanced DBS will be required, as well a full driving licence. Important Information: Applicants must have the right to work in the UK, as visa sponsorship is not available for this role. This position may require a Basic or Enhanced DBS check. We are committed to making reasonable adjustments throughout the recruitment process and welcome applications from all backgrounds. At One YMCA, we are committed to creating an inclusive workplace where everyone is treated with dignity and respect. We welcome and encourage applications from people of all backgrounds and experiences. This is a Full Time role. Hours per week: 37.5