Overview:Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives.Our core values are 'Be open, be compassionate and be bold' and our teams apply these daily offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.We currently have an exciting opportunity for a Complex Needs Worker to work in the Norwich office as part of a multi-disciplinary team and in close partnership with Mental Health services including healthcare to assertively engage with people with physical and/or mental health issues and involved in substance.The post holder will hold a small caseload and provide bespoke support to our Service Users whilst providing a range of flexible and effective interventions to engage with our Complex Needs Service Users.Location: Norwich, NorfolkHours: Full time, 37.5 per weekFull Time Salary: £27,861.26 - £32,002.35 Dependent on experience (Based on full time hours, pro rata for part time)Responsibilities:About the role:

• Coordinate and lead a solution-based approach, engaging Service Users in appropriate services
• Carry a caseload of complex clients, developing personalised action plans
• Participate in multi-agency initiatives to reduce the level risk
• Work closely with the drug and alcohol teams to ensure that substance misusers and problem drinkers can access treatment
• Work proactively to ensure that Service Users have access to ongoing healthcare
  
  Experience of working in one or more of the following fields: substance misuse, alcohol misuse, mental health
• Experience of working with people who have multiple and complex needs
• Knowledge and experience of multi-agency working with experience of facilitating multi-agency meetings
• Excellent communication, negotiation, and advocacy skills
• Be able to build and maintain relationships with a wide range of services
• Can work autonomously as well as part of a team
• Good levels of IT literacy, including the ability to use IT systems including MS Office applications
• Able to critically reflect and evaluate interventions, service delivery and areas for development
  
  What we will give to you:25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us. Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme
• Contributory pension scheme
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities.
• Eligibility for participation in our Refer a Friend Scheme.