Complaints Service Adviser

If you share the same values as we do this could be the perfect time for you to join us in our Professional Standards Department as a Complaints Service Adviser

The Professional Standards Department (PSD) are at the centre of ensuring Northumbria Police acts with integrity and in line with the Standards of Professional Behaviour and Code of Ethics. It plays a key role in cultural and behavioural improvement, protecting the workforce against internal and external corruption and, identifying and disseminating learning, as well as responding robustly to when behaviour falls below the expected standards of the organisation.

As a Complaints Service Adviser, you will liaise with the public to identify key issues and meet a mutually agreed, timely resolution. This is an exciting opportunity which positively impacts our communities and promotes confidence within policing. You'll need to be resilient and have a flexible approach.

What you'll do

Ensuring all complaints are handled in line with national guidance and legislation.

Providing exceptional service to internal and external stakeholders.

Using your initiative to resolve issues where you can, and escalating those that are more serious or complex.

Communicating with senior officers and managers regularly to help resolve complaints whilst maintaining open communication with those making the complaint.

Providing data to the Complaints Management Supervisor to support trend analysis and organisational learning.