Complaints Officer
Portsmouth Hospitals University NHS Trust, Stamshaw, City of Portsmouth
Complaints Officer
Salary not available. View on company website.
Portsmouth Hospitals University NHS Trust, Stamshaw, City of Portsmouth
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 22 Sep | Get your application in now before you're too late!
Closing date: Closing date not specified
Job ref: 5c610d3d85194612b12ca4daeb37c41a
Location ref: Stamshaw, City of Portsmouth
Full Job Description
- To provide an excellent standard of customer care support to patients and relatives who have raised concerns about the treatment provided at the Trust.
- To work as part of a team on behalf of the Chief Executive in achieving the statutory requirements of complaints handling within required deadlines.
- To help provide a high standard of administrative support to the complaints team, including maintaining database system (Datix), scanning and photocopying.
- Provide advice and support to patients, relatives, visitors, MPs, advocates, external NHS organisations and Trust staff on the handling of formal complaints and PALS concerns.
- Provide support in the production of timely and accurate reports on formal complaints, identifying any emerging trends or themes, and ensuring these are escalated to the Complaints Manager.
- Provide advice and support to all visitors and dealing with telephone and email enquiries.
Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this. The single corporate service is delivered across both organisations. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally. The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.
Direct job link
https://www.jobs24.co.uk/job/complaints-officer-127438620