Complaints and Information Officer

Nottingham City Council

• Leicestershire
• £27,717-30,066 per year
• Permanent
• Full-time
• 1 hour ago

Job Category: Non-Teaching

Job Description:

Organisation: Leicestershire County Council
Work Location: County Hall, Leicester Rd, Glenfield, Leicester LE3 8RA
Worker Category: Hybrid Worker
Salary: £27,717 - £30,066 per annum (pro rata for part-time)
Working Hours: 37 hours per week
Contract Type: Permanent
Closing Date: 21st July 2025
Interview Date(s): TBC

Are you looking for a rewarding career where you can make a difference? Do you want a job where no two days are the same?

About the Role

This is a unique and varied role, working within Leicestershire County Council's Complaints and Information Management Service. We are a small, dedicated and professional team that includes Corporate Complaints and Freedom of Information (FOI). You will be responsible for the management of all complaints received into the Local Authority.

About You

To apply for this post, you must:

• Demonstrable experience of supporting a Complaints or FOI function and / or working in a customer service Information service dealing with the public
• Experience of investigating and resolving complaints and responding to requests for information
• Well-developed listening skills with the ability to interpret information
• Ability to deal with correspondence and queries proactively, thinking and planning ahead
• Ability to organise and prioritise a diverse workload
• Ability to develop IT skills as new systems become available

You must also have an understanding of, and commitment to, equality, diversity and inclusion. In addition, we also expect you to share and will ask you to evidence when you have demonstrated them as part of the selection process.

Interested in Flexible Working?

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the page on our career site.

For more information or an informal discussion, please contact:
Chelsea O'Neill - Complaints & Information Manager

How to Apply

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning (select option 2) or raising a ticket via our online portal.

By applying for this post, you agree to our.

About Us:

About Leicestershire County Council
Leicestershire County Council is a and organisation. In August 2021, we also signed up to the. We are strongly committed to promoting equality and opportunity, championing employee wellbeing and investing in staff training and development.

Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire.

For further information on what it's like to work for us and the benefits we offer, please refer to the following:

• Demonstrable experience of supporting a Complaints or FOI function and / or working in a customer service Information service dealing with the public
• Experience of investigating and resolving complaints and responding to requests for information
• Well-developed listening skills with the ability to interpret information
• Ability to deal with correspondence and queries proactively, thinking and planning ahead
• Ability to organise and prioritise a diverse workload
• Ability to develop IT skills as new systems become available
You must also have an understanding of, and commitment to, equality, diversity and inclusion.In addition, we also expect you to share and will ask you to evidence when you have demonstrated them as part of the selection process.Interested in Flexible Working?We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our

Job Category: Non-TeachingJob Description:Organisation: Leicestershire County CouncilWork Location: County Hall, Leicester Rd, Glenfield, Leicester LE3 8RAWorker Category: Hybrid WorkerSalary: £27,717 - £30,066 per annum (pro rata for part-time)Working Hours: 37 hours per weekContract Type: PermanentClosing Date: 21st July 2025Interview Date(s): TBCAre you looking for a rewarding career where you can make a difference?Do you want a job where no two days are the same?About the RoleThis is a unique and varied role, working within Leicestershire County Council's Complaints and Information Management Service. We are a small, dedicated and professional team that includes Corporate Complaints and Freedom of Information (FOI). You will be responsible for the management of all complaints received into the Local Authority.About YouTo apply for this post, you must