Supporting documents
Complaints & Information Governance Assistant Role Profile.docx (102.58 KB)
Complaints & Information Governance Assistant Known Risks.docx (105.58 KB)
Complaints & Information Governance Assistant Supporting Information.docx (98.82 KB)

We are seeking a highly motivated individual to work in a challenging yet rewarding environment. In this customer facing role the successful applicant will receive complaints, compliments, comments and information requests on behalf of the Council and ensure they are processed in accordance with the relevant regulations and Council procedures.

The post holder will need to have relevant experience in handling complaints/customer feedback and/or requests for information.

The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:

- 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
- Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
- Flexi-time scheme
- Flexible working
- Generous Maternity, Paternity and Adoption Leave schemes
- Staff equality forums
- Green Car Leasing Scheme
- Access to a wide range of training, learning and development
- Physiotherapy service
- Confidential counselling service
- Great wellbeing offer
- Cycle to Work Scheme
- Dolphin Centre Fit for Life Discounts
- Local and National retailer discounts
- Vivup employee benefit app and Lifestyle Savings
- Arriva Employee Travel Club