In our Complaint Resolution Officer role, you'll be working closely with colleagues, contractors and customers to deliver a high-quality complaint service with a strong focus on quality, early resolution, and effective communication., This is what your day will look like as our Complaint Resolution Officer:

• Ensure all formal complaint cases are responded to within the agreed timescale and service standards.
• Communicate with customers throughout the complaint case so a strong rapport is gained, and individual circumstances are considered. This may include contacting customers at a convenient time to them (outside normal working hours).
• Ensure all actions agreed as part of the complaint resolution are monitored and completed within the agreed timescales. This includes follow up communication to customers, our partner contractors and colleagues where required.
Your toolkit for success To thrive in our Complaint Resolution Officer role, you'll need


• Strong experience in a complaints-based role, and successfully resolving complaints.
• Experience of working to KPI's / targets.
• Excellent communication skills with both internal and external stakeholders (both written & verbal).
• To be able to manage your own workload.
  
  There are loads of things that make Amplius a great place to be - every colleague has the chance to grow with us, make a real difference to our customers lives and ultimately be the most authentic version of themselves:
Grow with us Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go. ️Make a real impact Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve., Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference.

Salary Up to £32,467.16 per annum Location Hybrid, with a weekly presence in our Rushden office {Mergefield Value} {Mergefield Value} This is a Temporary, Full Time vacancy that will close in {x} days at {xx:xx} BST. The Vacancy At Amplius, we're on a mission to deliver homes that make a difference. As a fresh and forward-focused social housing provider, we prioritise tenant safety, sustainability, and smart property investment., Perks of working at Amplius
• 28 day's annual leave plus bank holidays, with the ability to carry over allowance and purchase more
• Pension scheme with matched contributions up to 10%, plus life cover of three times your annual salary
• Paid professional subscription for membership fees relating to your role
• Employee Assistance Programme offering free wellbeing tools, free flu jabs and more
• Health cash plan giving cash back for everyday health checks such as optical and dental
• Cycle to Work and Electric Car Lease schemes
• High street, holiday and gym membership discounts
• Plus lots more once you join!
The important stuff We're dedicated to ensuring our recruitment process is fair, transparent, and accessible. Reasonable adjustments will be provided upon request for all candidates. We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. We do not provide visa sponsorship; you must be eligible to work in the UK to join Amplius. You must reside in the UK for the duration of your employment and provide Right to Work evidence.