Community Support Worker - Finance

Responsible To: FinOps Payments Team Manager - workload and supervision. CSC A&C Team Leader: Operational/case management + sickness/absence management About the Role This is a dynamic and influential role at the heart of adult social care and finance, where your work genuinely makes a difference every day. Acting as a trusted link between Adults & Communities, Finance Operations, providers and partner teams, you'll help ensure payments, data and decisions are accurate, ethical and centred on the people who rely on our services. You'll use your insight and problem-solving skills to untangle complex payment and charging queries, review and correct support plans, and respond confidently to provider and portal enquiries. Going beyond resolving issues, you'll empower others - coaching colleagues and providers, promoting self-support, and helping teams find sustainable solutions that get things right first time. This role is also about shaping better ways of working. You'll identify patterns behind payment errors, contribute to process improvements, and support responses to concerns or complaints. With safeguarding, compliance and data protection at the heart of everything you do, you'll help deliver a high-quality, accountable statutory service that balances financial integrity with compassionate, person-centred care. If you enjoy problem solving, collaboration, variety and making a meaningful impact across services, this role offers both challenge and purpose. An enhanced DBS check is required for this post.

• Relevant health/social care qualifications to NVQ Level 3 or equivalent level of experience (as detailed below) Level 2 or equivalent in Maths and English.
• Relevant experience (paid employment, training or voluntary sector) working with adults in a social care setting
• Experience of dealing with complex queries and correspondence
• Substantial, demonstrable and relevant experience of working with a computerised Social Care system
• Knowledge of Adult Social Care policy and practice. Knowledge of the issues affecting Providers including contractual arrangements
• Be a confident communicator who is skilled in negotiation, persuasion, assertiveness, and conflict management, and able to build effective working relationships.
• To be able to work without direct supervision and manage own time effectively to ensure tasks are accurately completed and deadlines are met, acting with high levels of trust and personal accountability.
In addition, we also expect you to share and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a . Interested in Flexible Working? We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

If you share our passion to make a difference for the people of Leicestershire, we'd love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the 'About You' section above. Without this information, we won't be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site., About Leicestershire County Council At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose. For further information on what it's like to work for us and the benefits we offer, please refer to the following