Community Support Worker - Finance

This is a dynamic and influential role at the heart of adult social care and finance, where your work genuinely makes a difference every day. Acting as a trusted link between Adults & Communities, Finance Operations, providers and partner teams, you'll help ensure payments, data and decisions are accurate, ethical and centred on the people who rely on our services. You'll use your insight and problem-solving skills to untangle complex payment and charging queries, review and correct support plans, and respond confidently to provider and portal enquiries. Going beyond resolving issues, you'll empower others - coaching colleagues and providers, promoting self-support, and helping teams find sustainable solutions that get things right first time. This role is also about shaping better ways of working. You'll identify patterns behind payment errors, contribute to process improvements, and support responses to concerns or complaints. With safeguarding, compliance and data protection at the heart of everything you do, you'll help deliver a high-quality, accountable statutory service that balances financial integrity with compassionate, person-centred care. If you enjoy problem solving, collaboration, variety and making a meaningful impact across services, this role offers both challenge and purpose. An enhanced DBS check is required for this post.

• Relevant health/social care qualifications to NVQ Level 3 or equivalent level of experience (as detailed below) Level 2 or equivalent in Maths and English.
• Relevant experience (paid employment, training or voluntary sector) working with adults in a social care setting
• Experience of dealing with complex queries and correspondence
• Substantial, demonstrable and relevant experience of working with a computerised Social Care system
• Knowledge of Adult Social Care policy and practice. Knowledge of the issues affecting Providers including contractual arrangements
• Be a confident communicator who is skilled in negotiation, persuasion, assertiveness, and conflict management, and able to build effective working relationships.
• To be able to work without direct supervision and manage own time effectively to ensure tasks are accurately completed and deadlines are met, acting with high levels of trust and personal accountability.
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

If you share our passion to make a difference for the people of Leicestershire, we'd love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the 'About You' section above. Without this information, we won't be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.