Community Resilience Support Team Leader

The Community Resilience Support Team (CRST) forms part of Surrey Fire & Rescue Service's Protection and Prevention support remit. This role leads a team of five specialist administrators, overseeing statutory, time and compliance critical administrative functions in business fire safety, protection and prevention. Responsibilities include managing workloads, performance, rotas, leave, and absences to ensure service resilience. The role also involves team recruitment, induction, training, and professional development to build a capable team supporting compliance-led activities. The role has a strong coordination focus, overseeing the processing and allocation of statutory consultations and referrals, including Building Regulations and Licensing applications, ensuring timely, high-quality responses with appropriate records retained. The team also supports the wider inspection function by completing essential administrative tasks linked to fire safety audits and inspection outcomes. This includes preparing and processing documentation arising from routine, reactive and follow-up inspections, maintaining accurate internal and external records, and managing case files associated with formal enforcement action. You will provide and lead quality assurance for sensitive legal documents, manage information governance for casework and incident reports, coordinate actions with Fire Safety and Community Safety Managers, and oversee mandatory data submissions such as Home Office requests and the NFCC Enforcement Register. This role includes organising Fire Safety Manager meetings, maintaining action trackers, planning quarterly CPD events for the Protection team, and managing financial tasks like requisitions. It is a leadership position focused on compliance, people management, and administrative support in a fast-paced environment.

• Strong technical knowledge of fire safety legislation and regulations, with the ability to manage time-critical compliance and administrative processes.
• Proven people management and team leadership skills, with the ability to motivate, support and develop others.
• Highly developed interpersonal and stakeholder management skills, with the confidence and flexibility to influence and build effective relationships with internal and external partners.
• Confident user of technology, able to work effectively with standard software applications and IT equipment.
• Strong attention to detail, with the ability to work accurately and maintain high standards in all aspects of work.
To apply, we request that you submit a CV and you will be asked the following 4 questions: 1. Please describe your experience of working with fire safety legislation or regulations, including how you manage time-critical compliance and administrative processes. 2. Tell us about your experience of leading or managing people, including how you support team performance and development. 3. Describe a situation where you needed to build support or influence internal or external stakeholders. What approach did you take? 4. Please provide an example of how you use technology and digital systems in your work, including how you ensure accuracy and attention

This role has a starting salary of £41,585 per annum, based on working 36 hours per week. Surrey Fire & Rescue Service are looking for someone to carry out the role of Community Resilience Support Team Leader based out of our Headquarters in Reigate. This opportunity in Surrey Fire & Rescue Service welcomes applications from people who have a background in positive leadership and have knowledge and experience of Fire Safety or regulatory compliance support work. Our Offer to You
• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents