Community Officer - Felixstowe

Community Officer - Felixstowe Community Officer Salary: 17,917.69 per annum (FTE 26,518.18 per annum) Contract: Permanent Hours: Part time - 25 hours per week Location: Collimer Court, Felixstowe Ref: IP393 At Orwell, we believe in one simple thing: together, we make a difference. We are committed to creating safe, supportive, and thriving communities where people can live independently and with dignity. As a Community Officer, you will play a key role in delivering a professional, person-centered service, ensuring customers receive the support and guidance they need to maintain their independence and wellbeing. This is a rewarding opportunity to make a meaningful difference in people's lives by building positive relationships, promoting independence, and helping to create a supportive community environment. If you are passionate about delivering excellent customer service and supporting people to achieve positive outcomes, we would love to hear from you. Key Responsibilities
Provide guidance and support on all tenancy-related matters, including tenant and landlord responsibilities. Carry out weekly wellbeing checks with customers, either in person, through observation, or via telephone/alarm call systems, and respond appropriately to emergency situations when required. Ensure customers are signposted to, or can access, services that are appropriate to their individual needs. Prepare and submit budget proposals with supporting documentation and manage the allocation of community funds. Ensure all health and safety requirements are completed at agreed intervals, with day-to-day and monthly checks accurately recorded. Maintain and regularly update Business Continuity Plans, ensuring customer information is accurate and current. What we're looking for Health and Safety Level 2 is desirable. GCSEs A-C or equivalent including English and Maths. Due to the nature of this role, a full driving licence is essential. For full details of responsibilities and