Community Mental Health Support Worker

We are recruiting a Community Mental Health Support Worker to join our Primary Care Network (PCN) team in South Tyneside, working as part of the Enhanced Primary Care Hub based at the CNTW NHS Bedewell Unit in Hebburn.This is a permanent, part-time role, contracted at 22.5 hours week. This is a hybrid role This role is not eligible for sponsorship as is does not meet the requirements as set out by the UK Visa and Immigration Service. About the roleIn this role, you will provide one-to-one, recovery-focused support to adults living in South Tyneside who are experiencing mental health challenges. You will use your skills in active listening, empathy, and person-centred practice to help individuals identify their needs, develop goals, and work towards meaningful change.Support is delivered predominantly face-to-face at Bedewell, with limited telephone contact. Sessions are typically weekly in the first month and then move to fortnightly depending on individual need.You will play a key role
in supporting people to maintain hope, build resilience, and improve their overall wellbeing, while ensuring services are delivered in line with our values of compassion, accountability, respect, excellence, and innovation.What you'll doProvide 1:1 recovery-focused support to individuals with mental health needsHelp people develop coping strategies, build resilience, and maintain hopeSupport engagement in community activities and the development of social networksPromote independence and informed decision-makingSignpost and connect individuals to appropriate services and community resourcesUse a range of communication methods (face-to-face, phone, text, email)Develop and maintain knowledge of local pathways and support optionsSupport the development of sustainable peer and community support networksManage caseloads effectively, ensuring accurate and timely record keepingWork in a culturally sensitive, inclusive way, challenging stigma and discriminationSupport a diverse range of service
users from varied backgrounds and communitiesParticipate in supervision, reflective practice, and ongoing professional developmentWhat we're looking forExperience working 1:1 with people with complex needs or mental health challengesExperience within health, social care, or VCSE settingsUnderstanding of mental health, recovery, and the impact of stigmaStrong communication and interpersonal skillsAbility to build effective working relationships at all levelsEmotional resilience and ability to work in a high-demand roleGood organisational and time management skillsAbility to manage caseloads and work independently and as part of a teamCommitment to equality, inclusion, confidentiality, and person-centred careWillingness to learn, develop, and undertake CPDWhat we offer in returnWe are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer
the following benefits:30 days annual leave plus bank holidays (rising to 32 days at 5 years' service) pro-rata for part-time and the option to purchase or sell daysEnhanced pensionWagestream - ability to release earnings, giving you instant access to your paySmart Clinic Wellbeing Programme, including Employee Assistant Programme, GP and priority physiotherapy access and counselling sessions Shopping discounts with the opportunity to sign up for a Blue Light CardEnhanced life assurance scheme, payment being three times your annual salaryPlus, many more great benefits on offer!Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.We welcome you to be
yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.In order to streamline our recruitment process, once we have received a sufficient number of applications, we reserve the right to expire vacancies, so please submit your application as soon as possible.