Community Health Navigator (Part-Time)

Be the First Point of Support That Makes a Difference We are looking for motivated and customer-focused Community Health Navigators to join our BSW (Bath & North East Somerset, Swindon and Wiltshire) Community Health Services Single Point of Access (SPA) team. As a Community Health Navigator, you will play a vital role in helping patients access the right care and support at the right time. Acting as the first point of contact for patients, members of the public, healthcare professionals and colleagues, you will provide a professional, compassionate and efficient service across a range of community health services. Working within a busy and supportive team, you will handle enquiries via telephone, email and post, providing information, guidance and signposting to appropriate services. You will also be responsible for processing referrals, maintaining accurate patient records, and ensuring patients are directed to the most appropriate service in line with established pathways and
protocols., As a Community Health Navigator, you will act as the first point of contact for service users accessing the BSW Community Health Services Single Point of Access (SPA). You will handle incoming calls with empathy and professionalism, assess information, determine urgency, and direct enquiries appropriately. Your responsibilities include managing sensitive and complex information confidentially, working closely with clinical colleagues, accurately updating patient records, processing referrals and correspondence, booking, cancelling, and rescheduling clinical appointments, and ensuring waiting-time targets are met. Additionally, you will identify and escalate urgent or incomplete referrals to the appropriate healthcare professionals and provide administrative support to clinicians and managers, contributing to service priorities as needed. The role requires excellent communication and organisational skills, strong attention to detail, and the ability to work confidently with sensitive and
confidential information.

HCRG Care Group is one of the UK's leading independent providers of community health and care services, established in 2006. The organisation works with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. They deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services, as well as adult social care and wellbeing services. Supporting communities across England, they directly help more than half a million people each year. Guided by their simple values: 'we care, we think, we do,' HCRG Care Group is committed to equal opportunities and welcomes applications from a broad, diverse range of people. The organisation is a Disability Confident Committed company, ensuring inclusivity in its facilities, work environment adjustments, and technical solutions.