Community Health Navigator

Package Description: We are looking for a dedicated Community Health Navigator to join our amazing team! The Community Health Navigator will provide a professional and efficient customer experience for members of the public, patients, professionals and colleagues by telephone, by email and by post, as the first point of contact in the BSW (B&NES Swindon Wiltshire) Community Health Services SPA. The role will support and navigate the caller through community services, providing relevant signposting, advice and support. The post holder will capture all service user contact and any required follow up actions, in the patients clinical record, always ensuring accuracy and confidentiality. The post holder will manage the flow of incoming paper and electronic referrals, following service pathways and protocols to ensure patients are referred, triaged and seen in a timely manner by the most appropriate team or professional. This is a demanding role requiring high levels of administrative skills, We are looking for a dedicated Community Health Navigator to join our amazing team! The Community Health Navigator will provide a professional and efficient customer experience for members of the public, patients, professionals, and colleagues by telephone, by email, and by post, as the first point of contact in the BSW (B&NES Swindon Wiltshire) Community Health Services SPA. The role will support and navigate the caller through community services, providing relevant signposting, advice, and support. The post holder will capture all service user contact and any required follow-up actions, in the patients clinical record, always ensuring accuracy and confidentiality. This is a full-time role working 37.5 hours per week. This role requires high levels of administrative skills, communication skills and the ability to work proactively as part of a team. The role also requires a high level of client and stakeholder contact, requiring a high level of interpersonal skills and, personal

communication skills and the ability to work proactively as part of a team. The role also requires a high level of client and stakeholder contact, requiring a high level of inter-personal skills and personal confidence. Having a respectful and empathetic attitude will be essential, with the capacity to manage high, confidence, Having a respectful and empathetic attitude will be essential, with the capacity to manage highly sensitive, complex, and confidential information.

HCRG Care Group was established in 2006 and is one of the UK's leading independent providers of community health and care services. They work with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. HCRG Care Group delivers and transforms adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, they support communities of many millions and directly help more than half a million people each year. The organisation is guided by simple values: 'we care, we think, we do'. It is committed to equal opportunities and welcomes applications from a diverse range of people. HCRG Care Group is a Disability Confident Committed company, providing facilities, work environment adjustments, and technical solutions to be inclusive of everyone.