Community Health Care Support Worker

We are seeking to recruit a Community Healthcare Support Worker to join our multidisciplinary CMHT. We are part of secondary mental health care, supporting working-age adults (typically 18-67 years) with severe & complex mental health difficulties. As community staff we visit people in their homes within the North West Cardiff area, though may have to escort individuals to other areas as part of role.
We are looking for a candidate who is not only passionate about delivering high-quality mental health care, but who also possesses the experience and skills required to carry out this role effectively.
Although full induction and training will be provided, applicants would ideally have experience working with individuals experiencing mental health difficulties (or similar complex presentations). An understanding of common mental illnesses, health and social care systems, and the range of third-sector support available locally would be highly beneficial.
This can be a challenging job, every day will be different and every service user will have complex challenges unique to them. The reward of this post is being an active participant of a service users recovery from illness.
Please avoid/minimise use of artificial intelligence in completion of supporting information, we would value independently written statements that reflect your experience, understanding of post and why you are suitable candidate., This role involves working autonomously on a one-to-one basis with a caseload of mental health service users, delivering direct care that promotes independence and supports mental health recovery. This may include providing practical support, assisting with problem-solving, monitoring wellbeing, undertaking selected therapeutic tasks as part of care plan under the guidance of qualified clinicians, supporting individuals to access community resources and groups, accompanying service users to appointments, and completing clinical observations.
The post holder will visit individuals in their own homes as well as other community settings. An understanding of lone-working practices, common mental health presentations, and principles of mental health risk assessment and management will be essential. The role can at times be challenging due to the complex needs ; strong communication skills and the ability to remain flexible and responsive to new or changing situations are key requirements.
The main focus of care delivery is working with mental health service users to increase independence, preventing relapse and maximising recovery. As well as mental health care there are elements of promoting physical health with this cohort. In addition to community-based work, the Healthcare Support Worker will contribute to clinic activities within the team base alongside nursing colleagues, undertaking physical health observations as part of medication monitoring requirements., Please see attached All Wales HCSW job description for full description of duties. Key responsibilities include:
Building supportive therapeutic relationships on 1:1 basis.
Using enhanced communication skills, empathy, compassion and deescalation techniques.
Helping service users practice taught skills to manage distress and challenging emotions.
Encouraging healthy daily routine/activity.
Practical support to access appropriate support for needs (e.g. financial advice, housing support, substance abuse services). If necessary working with individuals to gain independence with budgeting/shopping/public transport.
Graduated work to increase confidence, overcome anxiety, access community as part of care plan overseen by qualified member of team.
If required assisting individuals to attend appointments.
On occasions post holder may be required to be second person/chaperone on visits or in clinic appointments.
During 1:1 contacts- track changes in presentation, recognise signs of relapse, encourage compliance with treatment plans.
Clear and accurate documentation. Feeding back changes to allocated staff.
If applicants are successful in securing an interview we would recommend making contact with the panel as part of their interview preparation to ensure they have a good understanding of what the role entails.
MANAGING YOUR APPLICATION

Cardiff and Vale University Health Board is one of the largest Integrated Health Board in the UK, employing over 16,000 staff and providing over 100 specialist services. Serving a population of around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst also working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone and to delivering excellent care and support.
Our mission is "Living Well, Caring Well, Working Together". We have recently refreshed our strategy, Shaping Our Future Wellbeing, which sets out the Health Board's Vision for improving the health and wellbeing of the populations we serve by 2035 through the delivery of our strategic objectives; Putting People First, Providing Outstanding Quality, Delivering in the Right Places, and Acting for the Future. We have challenging times ahead, but we are confident that by tackling these challenges together, we can support people to live healthier lives and reduce the unfair differences in the prevalence of illness and health outcomes we see in our communities today. We aspire to deliver outstanding care and treatment for people when they need it, where they need it; care that compares well with the best in the world, but to do so, we need to transform how we deliver services over the next decade and beyond.
We are a values-driven organisation and out goals will only be realised if our values are at the heart of everything we do. Created by colleagues, patients and their families and carers, our values are:
· We are kind and caring
· We are respectful
· We have trust and integrity
· We take personal responsibility
OUR REGION:
Wales has much to offer with miles of stunning coastline, UNESCO world heritage sites and beautiful countryside. Cardiff, the thriving Welsh capital, has something for everyone. It is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline, as well as charming towns including Penarth and Cowbridge. Those seeking more culture may find themselves drawn to the National Museum, St Fagan's Museum of Welsh Life or the Millennium Centre, home of the Welsh National Opera. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.
The Agenda for Change Pay Award for 2026/27 is effective from 1^st April 2026.
Please note successful applicants with a start date from 1^st April onwards the salary will be as per the 2026/27 pay award. For further detail the pay circular is available via this link https://www.nhs.wales/files/pc-resources/afc-w-02-2026-pdf-pdf?ts=1773244958086, Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.