Community CYP Reception

To be a first point of contact for parents,carersand professionals. To provide a professional, customer centred receptionist service to patients attending Kaleidoscope. To provide a professional, customer centred receptionist service to patients attending the Outpatient areas across all sites and all reception desks as operationallyrequired., To providean accurateandtimelyappointment booking service for patients arriving,departingor whorequirefollow up appointments.

To be the first line of contact to the public face of the Trust for patients attending clinical treatment.

To promote the professionalism of the Trust and maintainthe privacy and dignity of the patient at all times.

To offer the patients a warm,friendlyand helpful welcome and inform the patient of the next step of their journey, including any issues that may delay that process.

Tomaintaina calm attitude at all times, being aware of patients' worries and concerns coming to hospital.

To ensure the booking processes are followed accurately andin a timely manner, and all clinic outcome forms and reconciliations, and close of business processes are completed., 1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
2. Widening access (anchor institution) and employability
3. Improving the experience of staff with disability
4. Improving the EDI literacy and confidence of trust staff through training and development
5. Making equalities mainstream

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations