Community Care Supervisor

Your primary role will be to ensure the delivery of a high-quality duty team for vulnerable people in the Dudley borough. You will be working 37 hours per week on a flexible rota which includes some weekends, evenings and bank holidays, for which relevant enhancements will be paid., Your main duties will include:-

• Co-ordinating, triaging and signposting all Urgent Care calls/ referrals across the service to enable people within Dudley to be supported at home with their daily living activities and prevent hospital admittance or support hospital discharge.
• Supporting a community Urgent Care Team and STAR team providing person centred support and opportunities for people and their carers.
• Providing supervision and support to staff within the duty team and supporting care staff within the community undertaking their role.
• Contributing to the implementation of service developments within the Urgent Care service.
• Assisting in managing the demand for care capacity and ensuring safe and timely discharge and quality care provision.
• Assist with responding to Urgent Care crisis within the community to support people with a difficult time in their lives.
• Prioritising workload of referrals and escalating appropriately when required.
• Be able to work under pressure and prioritise appropriately.
• Being aware of CQC standards.
  
  You should have experience of working in a care setting and an NVQ 2 in Health and Social Care or equivalent, or willing to work towards.
  
  About Dudley Council
It's an incredibly exciting time to work in Dudley Council as we embark on numerous multi-million pound regeneration schemes which will be real game-changers for the borough. In addition to the exciting schemes such as the Midland Metro we also have the ongoing and very serious challenges of ensuring vulnerable people across the borough receive the services they deserve. At Dudley Council we have a 'one council' ethos that builds an effective and dynamic organisation which grows the economy and creates jobs, creating a cleaner and greener place and supports stronger and safer communities. We are rightly proud to be the historic capital of the Black Country and, working with our partners, Dudley Council is also committed to looking forward and helping to deliver our borough vision of 'Forge a Future for all' www.dudleyboroughvision2030.org.uk We ensure communities influence council decisions and are committed to delivering services in partnership with communities. We provide flexible and responsive service in partnership and help communities help themselves. In joining a local authority that serves 320,000 residents you will become an integral part of a council that:
• is ready to embrace change, providing an environment in which you will be encouraged to make your mark
• is aware of its key challenges and the need for a new energy to innovate the council, in order to find cost effective ways of delivering services
• has aligned its political and managerial leadership structures and is committed to protecting, securing and transforming the lives of children, families, the vulnerable and older people
• wants borough residents to have their say through our community forums
• dedicates time to meaningful consultation and listen to the views of our residents
• is working with the community to encourage active involvement of our residents
  
  As an employee of Dudley MBC, you will receive a comprehensive annual leave package, an option to join the pension scheme and regular supervisions. We invite you to be part of a forward thinking, dynamic council, which actively supports staff, and works to change people's lives for the better.
You may need to work flexibly, travelling across the Dudley borough and will therefore need to have the use of a vehicle. We are committed to safeguarding and promoting the welfare of children and vulnerable adults; therefore, the post is subject to medical clearance and an enhanced DBS check.