Communications & Sales Assistant

The Box is looking for a freelance Communications & Sales Assistant to support during sales periods, combining on-floor sales/operations support with daily customer communications across email and social channels. The Communications & Sales Assistant role is hands-on and customer-facing, ensuring the shop floor is sale-ready, daily trading runs smoothly, and customer enquiries/orders are handled promptly and professionally., Customer Communications (Email, Social & Messaging)

• Check and manage the info@ inbox daily, responding to customer enquiries in line with brand tone and guidance.
• Monitor and respond to Instagram DMs daily.
• Engage with WhatsApp communications for personal shopping support when appropriate.
• Escalate sensitive issues (e.g., complaints, refunds, VIP requests, stock disputes) to management promptly.
Set Up & Sales Floor Support:
• Assist with floor setup ahead of sales: merchandising support, pricing, signage, and general preparation.
• Provide high-quality customer service during sales events.
• Support floor management and day-to-day operational tasks during trading.
• Complete end-of-day (EOD) procedures and support till management, as directed.
• Support management with ad-hoc tasks as required during peak periods.
Shipping & Order Support:
• Check for DPD/online orders where required.
• Pack orders accurately and safely, prepare shipments, and drop parcels at the Post Office.
• Share tracking details with clients clearly and promptly.
• Maintain basic logs/updates so management can track what has shipped and what is pending., PLEASE NOTE: When attaching your CV or work examples it is very important that you name your files to include your name and not just "cv.doc" or "curriculum vitae.docx" or "my_illustration.jpg". Instead use a format like this "joe_bloggs_cv.docx"
Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Attachment Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Attachment Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Attachment Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Content Relationship I am contacting the advertiser for no other reason than to apply for this position. I am aware soliciting Fashion Workie users for other services or spamming is against the Terms & Conditions of usage. I have carefully read the advert specification including details of where the position is based and provided details of any requirements stipulated in the advert within my application.


• Proven experience in retail sales support, customer service, or shop-floor operations.
• Confident, professional written communication, e.g. email and social messaging.
• Strong attention to detail (pricing, signage, packing accuracy, tracking details).
• Able to work calmly and efficiently during busy sales periods.
• Reliable, punctual, and able to follow management direction and brand standards.
Beneficial:
• Experience posting on Instagram for a retail/brand account.
• Familiarity with personal shopping/VIP customer handling.
• Experience with till procedures and end-of-day routines.
  
  About: The Box London is an independent, East London-based sample sale company founded in 2017. We host weekly curated events in Hackney, showcasing contemporary and luxury fashion, homeware and lifestyle brands. Known for reimagining the traditional sample sale, we offer an elevated customer experience with thoughtful in-store services and a welcoming team. Alongside our events, we've recently launched a members-only digital platform, bringing The Box online to a wider community of fashion lovers.