Communications Officer - Design & Marketing

Make a difference every day as a Communications Officer ( Design & Digital) at Hafod.

This is an exciting opportunity to join our Communications team, helping to bring Hafod's work, services and strategic ambitions to life through engaging digital content, creative design and effective storytelling.

You'll work closely with colleagues across the organisation to create compelling content that connects with customers, colleagues and stakeholders. From developing eye-catching graphics and multimedia content to improving our website and digital channels, you'll play a key role in ensuring our communications are engaging, accessible and impactful.

This is a varied and creative role where no two days are the same. You'll combine your design expertise, digital skills and communication knowledge to help strengthen Hafod's brand, improve customer engagement and support the delivery of organisation-wide campaigns.

We put people first, offering supportive teams, opportunities to develop and the chance to make a real impact in communities across Wales.

This is a full time fixed term contract for 6 months with hybrid working pattern.

This role involves regular travel across our sites and services. While a driving licence isn't essential, many of our locations are not easily reached by public transport, so being able to drive and use your own vehicle is often the most practical way to travel.

If you use your own vehicle for work, you'll need appropriate insurance (for example business use).

If you don't hold a licence or don't have access to a vehicle, we'd still encourage you to apply. We're happy to have a conversation with you about how you could still meet the travel requirements of the role.

What you'll be doing

Create engaging digital and print content, including graphics, videos, photography, presentations and publications that bring Hafod's work and strategic ambitions to life.

Manage and develop Hafod's website, ensuring content is accessible, customer-focused, up to date and aligned with best practice.

Support the planning and delivery of communications campaigns across a range of channels, helping to maximise reach, engagement and impact.

Work collaboratively with customers, colleagues and stakeholders to identify and share meaningful stories and lived experiences.

Monitor digital performance and communications activity, using analytics and insight to drive continuous improvement and innovation, We'll review all applications and if you're shortlisted, we'll get in touch to arrange an interview at Culverhouse Cross, Cardiff.

The tentative date for Interview is Thursday 30th July and as part of the process we would be grateful if you could bring examples of your work to discuss and talk us through.

If you're successful at the end of the recruitment process, we'll offer you the role and begin your pre-employment checks. This includes confirming your right to work and completing an enhanced DBS check, which we'll organise and pay for.

If you'd like some tips or advice with the recruitment process, we've put together some helpful guidance, here.

We may close this advert early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Support and adjustments

We're committed to ensuring a fair and inclusive recruitment process. If you need any reasonable adjustments or support at any stage, please let us know and we'll be happy to help.

About Head Office

Our head office teams provide the support that keeps our organisation moving, helping us deliver high-quality services to communities right across Wales. We provide the foundations that enables our customer facing teams to focus on what matters most.

Our directorate brings together key business functions including People (HR), Communications, Finance, Procurement, Payroll, IT, Development and several specialist support teams. We look after everything from recruiting and paying colleagues, to managing budgets, systems, data, governance, partnerships and organisational improvement.

The work our head office teams do directly shapes the quality, sustainability and reputation of Hafod. We help ensure resources are used wisely, decisions are well informed, risks are managed and colleagues have the tools and support they need to their jobs well.

You'll be part of a collaborative, professional community that values improvement, inclusion and impact. Roles in our head office teams offer real influence, variety and the chance to make a difference behind the scenes while seeing the outcomes of your work in communities across Wales.

Experience in communications, marketing or digital content creation, with a strong understanding of communications best practice.

Excellent graphic design and multimedia skills, with experience using tools such as Canva, Adobe InDesign and digital content platforms.

Experience managing website content through a CMS, ideally WordPress, with an understanding of accessibility standards.

Strong written and verbal communication skills, with the ability to create engaging content for diverse audiences and channels.

A creative, organised and proactive approach, with the ability to manage multiple priorities and build effective working relationships.