Communications Officer

We are seeking a Communications Officer to join our team based from our Head Office in London Bridge (hybrid working). In this role, you will support the development and delivery of high-quality communications across the Communications & Stakeholder Team. You will help plan, produce and deliver timely, accurate and engaging communication materials tailored to the needs of our customers, colleagues and stakeholders. You will work closely with the Strategic Communications Manager and colleagues across the team to deliver communications projects linked to major programmes, service changes, performance storytelling and business priorities. You will also support the planning and execution of communications campaigns, providing clear content, strong coordination and reliable delivery.,

• Support delivery of communications plans and projects across the Communications & Stakeholder Team
• Develop clear, accurate and engaging content for a range of channels, including customer communications, internal updates, digital content, briefing materials and stakeholder information
• Help plan and deliver customer-facing communications for service changes, blockades, engineering works and operational events. Assist in drafting messaging, Q&As, infographics, notices, web updates and social content
• Work closely with subject matter experts to gather information, check accuracy and ensure clarity
• Provide project support, including planning, scheduling, coordinating approvals and tracking progress
• Responsible for print, production, and delivery of essential Southeastern collateral at stations, e.g. customer information posters for engineering works, marketing, and comms messaging plus customer leaflets, maps and timetables (when relevant).
  
  You care about audiences - You understand what customers and colleagues need and tailor content accordingly
• You're organised and collaborative - Comfortable working across teams and managing multiple tasks at pace
• You deliver with pride - You take ownership, meet deadlines and produce high quality work
• You're curious and proactive - Keen to learn, ask good questions and improve how we communicate
• You're a team player - Always ready to support colleagues and contribute to shared goals.
  
  We're one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations.
However, working on our railway is more than getting passengers from A to B. It's about all the little moments that make a difference to their journey. It's also about making our railway a great place to work. With a team that represents the communities we serve. This is a journey we're fully committed to and we're proud to have been named a 'Great Place to Work' at the 2023 National Rail Awards and endorsed as a WORK180 Employer for Women. Our ways of working are what we expect of everyone at Southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us. At the heart of everything we do, our Safeguarding Team works to keep our customers, colleagues, and the public safe by improving safeguarding measures and knowledge making sure everyone gets home safe, every day.