The Communications Manager will join a team of customer-focused communicators, working to help 60,000 students and staff to discover, understand, adopt and use UIS' products and services. You'll be leading the development and implementation of change communications and content strategy for University-wide programmes and projects. You'll devise multi-channel communications and engagement plans, and create compelling content, to help a variety of user groups and stakeholders to understand changes in our products and services and how they will affect their ways of working. You'll also collaborate with other Communications Team members to raise awareness of the department's activities, and with service managers to ensure information about their services is communicated effectively to students and staff across the University. You'll get the chance to collaborate and interact with some of the finest minds in the world, sharing data, insight and expertise to make a meaningful difference to the University's success. As a Communications Manager you will:

• support the development and delivery of plans to ensure all communication aligns with the institution's communications strategy
• scope, write and edit content so it is relevant, understandable and accessible
• manage relationships with subject matter experts to deliver effective service communications
• collaborative with members of the team to ensure all communications tools meet the needs of the team for all target audiences and support the strategy for specific campaign communications
• advise and coach a variety of audiences and stakeholders in communicating and engaging effectively
This position is a full-time role, usually based on the University's West Cambridge Site.


• Proven experience of leading and implementing change communications for organisation-wide projects.
• Experience of producing content on technical topics that meets end users' needs.
• Expertise and experience in search engine optimisation and content optimisation
• Experience of bespoke data analysis and report writing.
• Familiarity and experience in using traditional and new media to develop effective communications.
• Excellent editorial, proofreading and writing skills.
• Good understanding of social networking tools and their application.
  
  University Information Services (UIS) provides the digital infrastructure, business information and computing services at the heart of one of the world's top universities. The University of Cambridge has a bold ambition to use digitalisation to transform education and research, and UIS' team of developers, designers, testers, analysts and support staff is leading this exciting work.
  
  a competitive salary with automatic service-related progression and annual cost-of-living increases
• a generous annual leave allowance of 41 days per year (including bank holidays)
• access to a hybrid pension scheme with attractive employer contributions
• access to a range of shopping and travel discounts through the Cambens scheme.