Communications Assistant 1

We have an exciting opportunity for a Communications Assistant to join the Access and Engagement Team at Gloucestershire Archives, based at the Heritage Hub. We are looking for a dynamic, positive and committed individual who will play a key role in the day-to-day operations and the development and promotion of our events and learning and outreach programme.

About you

We will need you to:

Support the work of the Archive Service, by effectively communicating our engagement activities and events. Assist with feedback, evaluation and the promotion of success using infographics and visually effective methods.

Help us to participate in Council-wide campaigns and promotions using archive resources.

Maintain regular social media messages as directed by the Archive Access and Engagement Manager and Collections Team, making sure they are relevant, reactive and within agreed guidelines.

Support Gloucestershire Archives Management Team (GAMT) in seeking new ways of developing and delivering services which embrace new technologies. Work in partnerships with council colleagues, communities, partners, and volunteers to ensure effective communication.

Support the Service with the delivery of our website, maintaining relevant copy and images.

Send regular e-communications to our database of customers, volunteers and heritage partners and actively seek ways to increase our subscribers. Assist with the Heritage Hub and Heritage schools e-newsletters as required.

Contribute to the frontline service as required, welcoming all visitors to the Heritage Hub at Reception, giving information about available resources, registering new customers wishing to access the research room, overseeing the use of original documents, fetching items from the strongrooms and replacing them after use, in accordance with professionally recognised standards

Take payments from visitors buying items from the Archives and Gloucestershire Registration Service

Assist with the appraisal and listing of local studies material, under the direction of a member of the Collections Team

Follow all operational processes and procedures required in the delivery of activities and resources that make archives accessible to all

At Gloucestershire County Council, we are constantly challenging ourselves to improve the services we provide to the people of the county. We strive to support our local communities and all of those who live within them and the key to providing that service is the energy, skills and dedication of the people who works for us.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

25.5 days annual leave rising to 30.5 days after 5 years continuous service pro rata

An option to purchase up to 5 days of additional leave per year (dependant on business need)

Supportive and positive working environment with regular, robust supervision

Access to our Employee Assistance service that provides free, confidential counselling and advice for employees available 24 hours a day online and by telephone

An in-house Occupational Health service

Employee discount scheme

Cycle to work scheme

Links to employee networks such as Prism (LGBT+) Network and the Young Employees Network