Commercial Property Claims Handler

As a Commercial Property Claims Handler at Intact, you will be responsible for managing commercial property claims and supporting customers and brokers through the claims process. The role offers the opportunity to work on a varied caseload, build technical claims experience, and develop your career within a supportive and well-established insurance business. You will be part of a collaborative team with access to training, clear processes, and opportunities to progress.,

• Investigate and manage commercial property claims from first notification through to settlement, progressing claims promptly and in line with agreed service standards and business objectives.
• Support customers and brokers throughout the claims journey, ensuring consistent communication and adherence to agreed claims processes and service propositions.
• Apply technical claims knowledge to assess liability, resolve queries, and agree settlements accurately and fairly.
• Share knowledge and best practice with colleagues, supporting team capability and continuous improvement.
  
  Previous experience handling commercial property claims, with a good understanding of policy wording, coverage, and claims processes.
• Ability to manage a varied claims caseload, progressing claims efficiently while meeting service standards and deadlines.
• Good communication skills, with experience dealing with brokers, policyholders, loss adjusters, and internal teams.
• Good attention to detail and sound judgement when assessing liability, reviewing documentation, and agreeing settlements.
  
  Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It's a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we're focused on making insurance simpler, faster, and more responsive.
  
  Being Part Of Our Team Means You'll Have The Support And Freedom To Bring Your Best Self To Work Each Day. As a Permanent Member, Here's What You Can Look Forward To
• Annual discretionary bonus
• Up to 11% pension contributions
• Hybrid working + flexible hours
• 25 days annual leave + bank holidays + buy/sell options
• Health & wellbeing + virtual GP
• Career development and mentoring
• Inclusive culture + employee networks
• Share investment options
Our DEI commitment We celebrate individuality and believe our differences make us stronger. We're proud to foster a culture where everyone feels respected, valued, and empowered to thrive. As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria. We understand that everyone's circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work-life balance.