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Commercial Manager - Northampton Riverside Park

Virgin Active, Northampton

Commercial Manager - Northampton Riverside Park

Salary not available. View on company website.

Virgin Active, Northampton

  • Full time
  • Permanent
  • Onsite working

Posted 1 day ago, 2 Oct | Get your application in today.

Closing date: Closing date not specified

Job ref: 8835ff94673a4369a0a99c914da3c9c5

Location ref: Northampton

Full Job Description

  • Holding total accountability for the club's commercial results, including membership revenue, net movement, POS value, total wallet size, sales volume, quality of sale, and sales mix.
  • Driving corporate sales pipeline activity, strategic partnerships, lead flow, conversion optimisation, and full oversight of the prospect journey.
  • Delivering accurate weekly and monthly commercial planning and activity modelling to support performance.
  • Shifting the team from mid market, volume based selling to a premium, value driven model by positioning membership as a premium lifestyle and enhancing sales storytelling through personas, emotional drivers, and tailored value propositions.
  • Coaching the team to deliver short, elegant, emotionally resonant conversations and embedding quality of sale measures into daily performance reviews.
  • Ensuring accurate CRM (Dynamics) usage, predictive insights, and data led prioritisation to increase conversion, reduce drop off, and grow POS value.
  • Ensuring delivery of the new member onboarding journey, including tailored onboarding within the first 7 days, persona aligned welcome experiences, moments of generosity, and a curated 90 day graduation moment.
  • Leading a high performance culture by setting clear KPIs, delivering disciplined one to ones, coaching premium sales skills, and identifying and developing future talent.
  • Leading by example during duty shifts, operational escalations, and member interactions, modelling exceptional standards at all times.
  • Ensuring operational and administrative excellence, including accurate membership administration, GDPR compliance, transparent reporting, and full CRM accuracy.

    Proven experience leading a high performing commercial or sales team.
  • Strong commercial acumen with the ability to interpret financial results and drive profitability.
  • Strong people management and organisational skills, fostering a cohesive and high performing team.
  • A passion for hospitality and customer experience, with unwavering dedication to service standards.
  • Excellent communication and interpersonal skills, with the ability to hold people accountable and drive performance.
  • Flexibility to work early mornings, evenings, weekends, and holidays.

    The opportunity to be part of a brand redefining the future of wellness
  • A premium environment with industry leading facilities
  • Development and progression opportunities aligned to your level
  • Access to a vibrant, engaged member community
  • The platform to build your career, reputation and impact
    • The Perks
  • 33 days (including bank holidays) annual leave, plus a Celebration Day - and we want you take them
  • Access to The Peoples Pension, with our contributions at 3%.
  • Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
  • We want you to love Virgin Active like we do, so you get discounts across Virgin active - everything from guest passes to 50% off PT sessions.
  • You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2)
  • Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.
  • Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
  • Mental health is a cornerstone of wellbeing. Our Health Heroes employer assistance programme is there when you need a helping hand with 6 free counselling sessions.
  • We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services - meaning no tenant charges.
  • Access to ePoints, offering loads of online discounts to retailers.

Direct job link

https://www.jobs24.co.uk/job/commercial-manager-northampton-riverside-park-127500738