Commercial Director - People Suite, F&B

We are looking for a Commercial Leader to lead the development and delivery of our innovative SaaS solutions: ResDiary, Collins, Design My Night, Tonic and Soda which are key elements of the Front Of House Hospitality Division. You will be responsible for defining the product vision, strategy, and roadmap, as well as leading a matrixed cross functional team (product, engineering, sales, account management, marketing, and customer success teams) to ensure the success of our products in the Hospitality market. Day-to-day, you will:

• Leadership: Lead a high-performing, cross-functional team to deliver customer-centric, competitive propositions while fostering innovation and collaboration.
• Commercial Strategy: Drive market research, competitor analysis, and business case development to identify product opportunities. Manage budgeting, objective setting, and P&L responsibilities to achieve growth metrics.
• Business Objectives: Align objectives (OKRs) across teams to drive growth and profitability metrics, such as SaaS: ARR, GRR, NRR, and NPS and Variable metrics: Users, Bookers, Cost Per Booking, Guest Volume, Transaction Volumes, Take Rate etc.
• Go-To-Market (GTM) Strategy: Develop and execute GTM plans, ensuring product value is communicated, and speed to value, adoption, retention, and revenue opportunities (X-Sell & Upsell) are maximized.
• Product Lifecycle Management: Oversee product lifecycle from ideation to launch and beyond, using customer feedback and market trends to refine and evolve product offerings.
• Metrics and Analysis: Track product metrics, monitor feedback and usage, and ensure data-driven decisions for product roadmap and backlog prioritization.
  
  Strong knowledge of the Hospitality SaaS market, trends, best practices, and technologies.
• Tenured Director level, or above, product management experience in the SaaS industry.
• Display exceptional leadership and influencing skills.
• Relentless drive & energy; can get the best out of people and leads from the front.
• Ability to drive accountability and influence across all levels of influence, from divisional management teams to board level.
• Ability to think strategically and creatively, and to translate product vision into actionable plans and deliverables.
• Experience in using data and analytics tools to measure and optimize product performance and user/customer behaviour.
  
  The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.
With over 9,300 talented individuals driving innovation and customer excellence, we're shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We're committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you're excited about this role - even if your experience doesn't tick every box - you might be exactly who we're looking for. We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.

£77,545 per year - estimated ? Full time NEW We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have three charity days allocated to support a cause that matters to you.