Commercial Country Hub Lead, Apple Store Online - T5 Markets

Apple Retail sets out to deliver great customer experiences every day. We execute down to the very finest of detail with strong attention to local market needs to ensure whether the customer buys from a Store or Online they have been delighted not only by our products, but by the very best of service. This role will aim to exceed customer expectations for EMEIA by overseeing the day to day running and success of key markets with the Geo, while also identifying and developing opportunities for long term growth and development to deliver the best in class ownership experience. Responsibilities of this position include leading a team of Country and Commercial managers, demonstrating exceptional leadership abilities, driving tactical actions as well as strategic initiatives requiring an individual with strong leadership skills and deep commercial experience. For the day-to-day, the role will require strong business acumen in interpreting results, providing market insights and the development of reports and metrics. At the planning level, it will require confidence in operating both independently, as well as working at a cross functional level to articulate, influence and promote development plans. Qualified candidates should also be comfortable in the development of partnerships - both internal and external to meet Retail's objectives. These may include marketing / demand generation, merchandising, programs, payments and fulfilment., Lead and develop a team of Country and Commercial managers - Leads the commercial strategy and execution plan for key markets - Co-ordination of best-in-class Country Plans produced by the Country Managers - In conjunction with Country and Commercial managers and the RFO teams, provide regular forecast assumptions, in particular for new programs and offers - Observe and collate relevant trends assessing threats and opportunities from the market and the business - Develop deep commercial subject matter expertise on the commercial and customer needs of the countries - Oversee select regional Monthly Payments,Trade In and Carrier programs and stitch these together across Apple to ensure smooth, consistent performance of our consumer facing offerings - Prioritise market and program offerings and expansion planning at the country and partner level. Lead GTM efforts to consolidate end to end programmatic and customer experience requirements - Support the identification and development of new digital partnership opportunities - Identify and develop segment programs in partnership with WW functional and program leaders - Drive plans and initiatives to address challenges and opportunities and be able to articulate requirements to senior leadership - Coordinate and drive non-capex offer initiatives. Interface with Product Management on Business requirements - Be Apple Retail's Commercial representative in market. Develop strong connections across Retail and extended business functions. - Support the day-to-day execution of program activities, including marketing, customer experience issues, process improvement and co-ordination with external program partners - Partner with Apple Financial Services to set partner strategy, project prioritization and contract negotiation with major financing partners - Identify program enhancements (including capital investment opportunities) based on the respective local landscape, purchasing trends and Apple's strategy - Drive regional financing program performance through analysis and partnership with Apple Retail Stores and Apple Store Online business teams

• Extensive leadership experience including leading leaders.
• A strong knowledge of the functions and levers associated with a retail business, including the ability to interpret and enable business insight
• Proven experience in delivering best in class, customer focussed experiences in market
• Extensive local knowledge of consumers online and offline behaviour in market (researching, purchasing, support, etc)
• Extensive local knowledge of payments and fulfilment landscape
• Demonstrable passion, and experience of, leading a high-performing commercial organisation with a commitment to people development
• Ability to analyse competitive offers from both a commercial and customer experience
Preferred Qualifications
• Team worker with a demonstrable track record of working within and across functions.
• Comfortable with matrix organisations and dealing with ambiguity.
• Excellent analytical and reporting skills
• Experience of developing consumer focussed offerings, leveraging key internal and external partners.
• Experience with budget development for both Opex and Capex requirements.
• Excellent time and project management skills
• Excellent communication and presentation skills
• Fluent in English, with local languages valued.